One month has gone by and still no solution with 4K playback issue on certain uhd discs...

For a month all you keep saying is that you're sorry and you're aware of the issue and it's being investigated. There are still some UHD discs manufactured by Universal Studios that will not play using the Blu-ray Disc app. I have tested Lucy & Oblivion
and the app locks up when it tries to load these movies. There have been many complaints from your customers about this. Some of them have gone back to the retailer to get a replacement disc and they still experience the same issue with the replaced disc.
Some of your reps are telling your customers to have their Xbox One S consoles to be sent in for repairs. It's not the disc or the console. Other uhd movies play fine on the console and when the disc that doesn't work on the console is inserted into another
4K Bluray player it plays fine. Your customers pay 30 plus dollars for these movies and we can't even watch them. What's bad is some of us had the movie for a month. The proper approach to address this is to listen to what your customers are saying, escalate
this to an upper tier of support and periodically have this followed up on by someone who will take ownership of this issue.

:)

 

UHD Blu Rays

It doesn't support 4K UHD playback.

If you are referring to "Mastered in 4K" discs those are just 1080p titles made from a 4K master.

New hardware is required to playback UHD Blu-Ray.

 

XBOX ONE S poor HDR support with UHD BluRays

I'm having similar issue with HDR content especially through 4K UHD Blu-ray playback. There seems to be no fix for past 10 months. This is very poor of Microsoft to ignore. Now that Xbox One X is out, it too have HDR issues with 4K UHD player & Netflix app.

 

Hey there LouGehrigsGhost!

Our teams are aware of some trouble and are still looking into this. Thanks a ton for your patience with this! For updates on this issue, keep an eye out on

this thread. Thanks!