One-month free subscription not appearing in "Services & Subscriptions"

DapperLololol · May 17, 2018

A free one-month Xbox live trial appeared on my Xbox 360 dashboard, and the Xbox live gold started working after accepting the offer. However, the trial/subscription does not appear under "Services & Subscriptions" on my Microsoft account, so I cannot cancel
auto-renewal. Should I have to worry about canceling auto-renewal and being billed once the one month trial is over?

:)

stevemc4123 · May 17, 2018

Game Pass Rules - Get 3 Months 21.89 + 1 Free Month

If you use bing rewards you can get a free 3 month game pass subscription every 45 days or so. You use to be able to get a year as well but once they added new games to the service they no longer offer 12 month subscriptions as rewards, only 1 and 3 months.

cross44 · May 17, 2018

My new account is not eligible for 1 month gold trial?

How to Get Xbox Live | Xbox Live Gold Trial Subscription

Have to add a form of payment for the free month.

Smwutches · May 17, 2018

If you added any payment information to start the trial, then yes, it is set up for auto-renewal. If you can't turn it off via the console or
Sign in to your Microsoft account you'll want to contact support and speak to billing and they can turn it off for you. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

If you added any payment information to start the trial, then yes, it is set up for auto-renewal. If you can't turn it off via the console or
http://commerce.microsoft.com you'll want to contact support and speak to billing and they can turn it off for you. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Ricardo Lechuga

Hi Mason3606! My name is Ricardo an independent advisor ready to help you with this situation!

As you mentioned it's a free month of a subscription, subscription means that it's not a one time service, so yes, it renews every month, and it let's you know that during the purchase.

If the subscription is still active after the account deletion is possible that was on a different account.

If you still know the email you can logging here

https://account.microsoft.com/services and check for the subscription to cancel it

If it doesn't appear please check your other accounts, you can also contact the bank to request them to stop the charges

XBLRewards8

Hello Cwizzler,

Apologies for the inconvenience. We have escalated this issue to another team to investigate. Currently, it appears that your subscription is a free 12-month prepaid subscription. Since promotional subscriptions are not eligible for Rewards, this subscription
time is not going towards the MyChallenge.

Nursemorph

Game Pass is a subscription service so it needs a payment method to use it. The one month free is like a free trial and, at the end of the trial, you will be charged for monthly game pass unless cancelled.

OfficerNasty147

What do you mean by "switched to the free month" ? Did you manually do it? Or did the system do it for you?

One-month free subscription not appearing in "Services & Subscriptions"