One month free code gone from inbox

I only just got mine a couple of days ago. It was a message in my inbox from Xbox with a code for 1 month of LIVE.

Hello, it takes about a month for the code of Apex to be sent to your inbox

The 3-month code was meant to be sent out by Email is it in your inbox?

The 3-month code was meant to be sent out by Email is it in your inbox?

I too have this same issue and was told to post here after contacting support.

Promotion was buy 3 months of gold, get 3 months free. The 3 Free months were to be received within 10 days from purchase.

Received a code via email the following day (with no indication of how many months of fold it was for.)

Waited 10 days, no secondary code/redemption instructions received.

Redeeming the initial code, only gives 3 months of gold, not the 6 that stated in the promotion.

It has been well past the 10 days since purchase, and the free 3 months is no where to be seen.

Before it's asked, spam and junk mail has been checked. Outside of the initial purchase email/code, nothing relating to the order or promotion has been received.

Support seems unable to help beyond telling people with this issue to post here.

Any help would be greatly appreciated.

still have not received my code signed up a month ago,checked all inboxes still no code