One guide is broken

Hey there HaVoC Jerm!

Sorry to hear your TV provider isn't showing. If you haven't already please be sure to report the issue in-app so that the appropriate team is made aware. Availability can vary, can you clarify if you were able to use this provider before?

Hi, Meyling. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please do the steps below in sequence to do a factory reset and let me know if it works:

- Unplug the network cable if you're using a wired network connection.

- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds.

- Plug the power cord back in.

- Press and hold the BIND button (the one you use to sync controllers) and the EJECT button, and then press the Xbox button on the console.

- Continue holding the BIND and EJECT buttons for 10-15 seconds.

- Listen for two “power-up” tones a couple of seconds apart.

Note: If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any “power-down” chirps, that also means this failed.

- You can release the BIND and EJECT buttons after the second power-up tone.

- The console should start and show the Troubleshooting screen

- Choose "reset this Xbox" and there you have the option to Keep Games and Apps (already downloaded) or to Remove Everything

If the factory reset procedure doesn't sort it out, please try the offline system update method. Please follow the steps from this link, https://support.xbox.com/en-US/help/hardware-ne....

Hi,

Check out this guide:
https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work

It should help.

If you are looking for the HDMI input from the Xbox it is now called One Guide and the icon has 3 broken horizontal lines.

Enable Surround Sound in TV & One Guide Troubleshooting if you want multi-channel. Too bad this isn't set by default because most will assume that the audio is broken.