One Guide favorites issue

Hi mcgrew77



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
the troubleshooting steps listed above didn't fix the issue.



Thank you and have a great day!

Any update on this?

I am having the same problem.

Have also hard reset and all the other suggestions

Cheers.

I am no longer having the issue, I think the last update fixed it.

Any update on this?

I am having the same problem.

Have also hard reset and all the other suggestions

Cheers.

Hi mcgrew77,

Thank you for posting on the Xbox forums. I'd be happy to help troubleshoot the issue.

First, go ahead and do a hard restart and
power cycle. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and turn on the Xbox.

If that doesn't help then you will need to try out a soft factory reset.

1. Press the Xbox button to open the guide.
2. Select System > Settings > System > Console info.
3. Select Reset console.

Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
network during the reset.

Let us know the results!

I sbould have mentioned I am using the freeview USB