One email connected to two accounts - only want one account

gamertag 1 is the email you want

gamertag 2 is the gamertag you account you want to move it to

well typically you don't move a gamertag 1 to more then one account

first you free an account with the email you want with the one you created

that frees it up

then you use the email you want on the gamertag 2

so unless you are swaping two emails between two accounts you do have to wait the 30days on one of them

No i only want the one. Somehow he managed to use these same email address on two consoles and set up two different accounts or gamertags. So for example on fortnite he has one account on a shared xbox one downstairs with a battles pass paid for under the
email address, and upstairs on his xbox one digital under the very same email address he managed to set up another account with a different gamer tag which doesnt hold his account and no battle pass.

We’d simply like the one account.



Does that make sense?

Sorry, im not great with this.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Mahemw, in this cases, I recommend contacting Mojang support directly to find out what happened to the migration process.

https://help.minecraft.net/hc/en-us/requests/new

a bit more info is that i also used the original Xbox (beta) to sign in the first time I did thats when I reserved the new account and then tried console companion and it signed me into that same account it game me on Xblox (beta)

ps. your help is very appreciated you use alot of you time helping others and thats amazing and i can say that to alot of you!

Hello katie,

Thanks for reaching out to the forums. We understand you have issue with an account. It is impossible to have a primary email address for two accounts. However, you can have an email as primary on one account. Then on a second, third, etc. have that email
as a secondary email. We recommend as the ambassador stated request a call from support. They can verify the accounts and help find the emails used.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad