One email but two Xbox live accounts on that one email/Microsoft account

Hi there,

I'm afraid that it sounds like you currently have two accounts, one offline on the xbox 360 and one Xbox Live account on the Xbox One.

There is an option to promote your offline xbox 360 account to an Xbox Live Account, but this will require a new Microsoft Account (email address), but the next issue would be that it is Not possible to merge multiple accounts into one Xbox Live Account.

So basically there are two options, continue with the current Xbox Live Account that you have on the Xbox One, or to promote the 360 account to an Xbox Live Account and download that to the Xbox One and continue with that one.

Hi there,

for an issue like this it's best to contact Xbox Support, since it shouldn't be possible that 2 xbox live accounts are on the same email address,

A possible solution would be to move that unwanted xbox live account to a different MS account (email address) but it's best to have Xbox Support decide what step is best.

To contact Xbox Support use
support.xbox.com/contact-us

Hey there!

How are you saying that you have two profiles under one email? This would not be possible as you are only able to register one Xbox profile per Microsoft account. Please explain how you use two different accounts under one email, is there two separate gamertags
for you and one for them?

Unfortunately you are unable to move the Gamertag from one Microsoft account to another either. The only way to actually update the email address would be to

Update the Primary Alias on the account as CIDkidzPILLZ has mentioned above.

I hope this helps.

Hi there,

-

to change the email address connected to your xbox live account (used for loggin in and downloading the profile etc), please follow the steps on this link:

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

If there are currently somehow two profiles connected to the same email address (Microsoft Account) try changing one of the accounts to another Microsoft Account (email address) that might fix the issue

Hi metalXcore,

Like Bob said there is no way to merge two Microsoft accounts together but if you have an existing email that is not related to Microsoft or you want to create a new Microsoft alias, you can follow the steps on this page

support.xbox.com/.../change-email-sign-in-for-microsoft-account

Now to change the Live/Microsoft account you used for your Windows PC to the one you are using for your xbox one console you will have to contact Windows PC support for that because Xbox support would not be able to change that.