One Account on Console cannot connect to XBox Live Gold

jbruno72 · Nov 28, 2015

My son's account no longer allows him to go online with his friends. I cannot find any setting that might be doing this. He just gets a message saying that his account cannot go online. He can log in with my account and play online fine. Where can I
look to figure this out?

Thank you,

:)

HazelComic163 · Nov 28, 2015

gold live trial - does not show on console

Hello,

Today I obtained one month gold trial via web-site.

On microsoft account page in Services & Subscription I can see the Xbox Live subscription:

Xbox Live - subscription Xbox Live Gold - renews on 1/11/2016

But on my xbox one console, when I check account -> subscriptions -> I cannot see it - I just see "learn about Xbox live gold" and I can just purchase 1,6,12 months memberships.

I also cannot get current Gold games for free.

On console, I have only one account, and the console is set to home console, location is "Slovakia"

xboxfelix · Nov 28, 2015

How to Join Xbox LIVE

This is the final step before you start enjoying the most amazing entertainment experience on Xbox LIVE.

The process is free and easy to follow.

You only require an valid email address and a high-speed internet connection.

There are two Membership levels available: Free and Gold. You can read more about what you get with each membership level.

Before proceeding, confirm the following:

If you have a Zune or Games for Windows LIVE account, it means you already have an Xbox LIVE account! All you have to do is to download the account to your Xbox 360 console, sign in and start enjoying the Xbox LIVE experience.

If you have a Microsoft account, you can use it for your Xbox LIVE account.
Note: "Microsoft account" refers to what was formerly "Windows Live ID". It is the email address and password you need to sign into Microsoft services (including Xbox LIVE).

This means that if you already have a Messenger or Hotmail account, you automatically have a Microsoft account.

So, during registration for Xbox LIVE, if you are asked for an email address, enter your Microsoft account.

If you don't have a Microsoft account, you can sign up for a free account on your computer, or during the signing in process for Xbox LIVE.

If you decide to go for Gold Membership, you should have your credit card information ready before proceeding with the process of signing up for Xbox LIVE.

Steps to follow

1) On your controller, press Guide then select Join Xbox LIVE.

2) Follow the instructions on the screen on how to sign up for Xbox LIVE.

Note: Make sure that you enter your correct date of birth when signing up. This will be used to determine whether you get a child account or an adult account. Once the account is created, you cannot change the date of birth.

Join Xbox LIVE Gold Family Pack

With the Xbox LIVE Gold Family Pack, your family is given four 12-month Gold Memberships for less than the price of two. If you are interested, just select Family Gold on the Subscription selection screen.

No option for Gold Family Pack?

You might be using a child account, or the Gold Family Pack does not apply to your region.

Here is a list of countries that have access to the Gold Family Pack:

Australia

Canada

United States

United Kingdom

Germany

France

New Zealand

Japan

Mexico

Smwutches · Nov 28, 2015

Does he have a gold subscription? He would need one in order to play online.

WPAK

Hi there,

a Xbox Live Gold subscription is connected to an Xbox Live Account, so if your account has a Gold subscription it will have that Gold subscription on any console (that is connected to Xbox Live)

Since your son wants to play online on his 360 at some time too, his account will require Gold.

For your account it depends on the situation, if you want to play online on any of the Xbox One consoles your account will need to have a Gold subscription too, but if you only want to play online on one of the consoles, your sons account is able to set
that console as Home console, which will share his Gold subscription on that console and allow all profiles on that console to use the Gold benefits. This will be the same for any digital content connected(bought with) to your sons profile.

Be aware that a Home console can only be set 3x per year though.

For more information see this link about thee Home console setting:
support.xbox.com/.../xbox-live-gold-sharing-features

For troubleless gaming in your situation it might be best to each have it's own Gold subscription

Smwutches

Does he have a gold subscription? He would need one in order to play online.

medium bloke

Hi, if you want all of your accounts on your console to be Xbox LIVE gold, then you must purchase a subscription for each account you want as gold. You cannot add Xbox LIVE accounts to an account that already has gold.

WPAK

Hi there,

there is not an option to share subscriptions in one household.

But since this is for 2 consoles, there is an alternate option.

You can use the Home console feature. If for example one of your kids accounts has a Gold subscription that account is able to use the Gold features on any console that is connected to Xbox Live.

That account is also able to assign one Xbox One console as their Home console, which will result that their Gold subscription is shared on that Home console, allowing other profiles on that Home console to use Gold features too.

See this link for more information in regards to Home console features:
https://support.xbox.com/xbox-one/xbox-live/xbox-live-gold-sharing-features

This will also be the case for other subscriptions and for digital purchased games.

In your situation, if child A has a Gold console, and assigns console 1 as their Home console, child B (and any other profile) will be able to use Gold features on console 1.

Child A will be able to use Gold features on any other console as long as the console is connected to Xbox Live (Internet)

Keep in mind that if their is a Service issue or internet issue, digital purchased games can only be played on the account's Home console.

If you have any further questions feel free to ask

XBF Ruben D

Hello there,

Thank you for posting on Xbox Forums. In regards to this issue, You cannot transfer Xbox Live Gold from one account to another, however, you can

share Gold with another account if you set up your son's console and your account's

Home Console. Once you set it up as the home console for your account, any account on that console will be able to have access to your Xbox Live Gold.

If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.

One Account on Console cannot connect to XBox Live Gold