ONCE AGAIN THEY TAKE YOUR PAYMENT AND NOTHING WORKS....

once again did that.it would start to connect then stop and a message would come up saying sorry server is down there must be something wrong on our end.i have said this numerous times.when I wrote in caps your seem to have notice my words better but I
was told not to yet your keep asking and answering the same.

Hi Lou,

Thanks for updating us with your reply. Sorry to hear that you're having issues getting the

Free Games with Gold for February 2019 to download on your console. Sometimes, especially with the backward compatible games on offer, you'll need to refresh your profile in the 360 Emulator portion of the console to get them to work or be recognized for
purchase/download.

To get to this area, simply launch any 360 game you have and when you see the 360 logo, press and hold the View & Menu buttons on your controller (2 small buttons in the center). This will prompt the 360 Guide to appear, where you can navigate to

remove your profile, then choose to re-download it. This should refresh your information and allow you to proceed.

If you still have issues after that, then it would be best to go through the steps to
request a call back from Xbox Support so that they can assist you further.

When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

If you don't immediately see the option to request a call back, then switch up topics until it is provided.
Once they call, explain the issue and they will be able to help you.

I hope that this information helps a bit more.

Try to claim or start installation from site on PC or app on smartphone. For example, I can't get free xbox 360 games even though my card is connected to my profile, so I simply get them via site. Same with installation

Then permit me to ask again ... what error message are you receiving when you attempt to claim the games? Also, are you experiencing this problem on your console, on PC or across multiple devices?

I like that your are more worried about caps than the problem at hand?My eyes are not that well so I write in caps so that I can see what write.I'm have someone else writing this so that my problem could get solved.Once agin I have tried several times
to contact customer service and I keep getting some automated crap which tells me to go to a forum and then hangs up.if you can't understand my frustration then you shouldn't be in customer service.i don't understand why caps s a violation.if your take it
as yelling then I am sorry that your do,but paying for something that doesn't work I take more personal than caps.if your read my response you would see that my answer about customer service.so basicly you can't help.