On my pc, in the Xbox App I paused my Forza Horizon 5 download and now it's stuck

Discus and support On my pc, in the Xbox App I paused my Forza Horizon 5 download and now it's stuck in XBoX Games and Apps to solve the problem; A couple weeks ago I paused my Forza Horizon 5 update to allow another game from steam to download, now I am unable to un-pause it, cancel it or delete... Discussion in 'XBoX Games and Apps' started by Byan7279, Jan 14, 2022.

  1. Byan7279
    Byan7279 Guest

    On my pc, in the Xbox App I paused my Forza Horizon 5 download and now it's stuck


    A couple weeks ago I paused my Forza Horizon 5 update to allow another game from steam to download, now I am unable to un-pause it, cancel it or delete it at all. I have done many things in an attempt to fix it and nothing is working, I have done what would technically be a hard reset on my pc (signing out, terminating, repairing and then resetting both the Microsoft store and the Xbox app) and the download still remains stuck. I have tried using control panel, regedit and many other ways so reset the download or just un-pause it. I have contacted Microsoft and what they have told me to do has not worked, I have looked at many videos to figure out what's wrong. If you have any idea whatsoever please come forward and tell me you idea on how to fix the issue, I will be very grateful for that, and thank you in advance.

    P.S. I have Game Pass, I'm not quite sure if it means anything I just wanted to let everyone know

    :)
     
    Byan7279, Jan 14, 2022
    #1
  2. XER0_Gamez Win User

    Forza Horizon 5 is not able to download to an external drive.

    All of my Microsoft and Xbox games are downloaded on my external drive including the previous Horizon, which is Forza Horizon 4. I changed where new apps are stored when downloaded from the Microsoft store to my external drive but it still wont download Forza Horizon 5 to my external drive. On the Xbox app it wont show my external drive as an option to download to. I am able to download any game from the Microsoft store and Xbox app to my external drive except Forza Horizon 5.
  3. Byan7279 Win User

    Forza Horizon 5, paused download and now it's stuck (Windows 11, Xbox App)

    Hello, thank you for responding and trying to fix my issue.

    To answer your questions, yes I did encounter an error when the issue happened, however I am unable to get a screenshot of it

    I also simply cannot uninstall or reinstall the game because when I try to uninstall the game from the Xbox App it will remove itself from the downloads page, but it will stay on the side bar that shows all the games. When I went to look at all the apps I have downloaded onto my pc I was able to uninstall Forza Horizon 5, however it was still being shown in the Xbox App and the Microsoft Store

    This is the only game that I am experiencing this problem with, all other games I have attempted to download I have been able to pause, un-pause, cancel and uninstall, Forza Horizon 5 is the only game experiencing this issue

    The download is stuck in the Xbox App only, but when I try and install or uninstall the game on the Microsoft Store it will re-direct me to the Xbox App no matter what I do.

    When I search Forza Horizon 5 on both the Xbox App and the Microsoft Store it only shows that I can download the standard edition of the game

    when I tried your troubleshooting steps it didn't end up working, however I did realise something. When I log out of the Xbox App I still have access to the games I have downloaded/ am downloading even after uninstalling the Xbox App

    Also this is a side note I should have added into my post, but I am operating on windows 11 not 10

    Thank you for responding to my issue
  4. LeonardoB_1 Win User

    Why is my download speed so slow? - Xbox Game Pass on PC

    Hello Kathy,

    1. Downloaded all of them from the store as you instructed, speed was fine.

    2. These are my app versions

    2211.1001.24.0

    8.71.12001.0 (Servizi giochi) (translates to Game Services)

    5.822.10271.0 (Xbox Game Bar)

    3. Done, title of the feedback is "[Xbox Forum] Slow download speed Forza Horizon 5 on PC"

    I will be removing the few downloaded GBs of Forza Horizon 5 from my PC as the game is unplayable since I still can't finish the download.

    Unfortunately my interest dropped and I will no longer be downloading the game.

    Hope that this thread and any potential solution after my feedback could help the community.

    Thank You
  5. Lowe Nilsson Win User

    Why I cannot install Forza Horizon 4

    Thanks for the response, it seems to force me to download "Forza Horizon 4" first. When I click pause it's download and then try to start download on "Forza Horizon 4 Standard Edition" it stays at "Downloading" and starts Downloading process of "Forza Horizon 4". I also tried logging into my account on different computer which worked.
  6. Kathy A. Win User

    Forza Horizon 5, paused download and now it's stuck (Windows 11, Xbox App)

    Hi Byan7279,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We're sorry to hear that you have been stuck in downloading the game Forza Horizon 5. Let us check on this together so you will get back to gaming.

    We believe you might have covered everything for basic troubleshooting based on what you have in the posted in here. We would like to know few details before this issue happen.

    To confirm, did you encounter any error message when this issue happen? Please post a screenshot and conceal your personal information.

    Have you tried to uninstall and reinstall the game or it simply not showing yet on Windows Start Menu?

    Is this the only game stuck in downloading or you have other updates stuck?

    To confirm the download was stuck in Xbox app or Microsoft Store?

    Please recheck if you can search back the Forza Horizon 5 on the store and see if you have two apps downloading (Forza Horizon 5 Premium Edition | Xbox and Forza Horizon 5 | Xbox).

    In that case, what I can recommend to you is to perform the troubleshooting steps below in chronological order.

    Keep these updated: PC and Xbox apps(Xbox app/Xbox Console Companion, Xbox Accessories, Xbox Game Bar, Gaming Services).

    Get updates for apps and games in Microsoft Store

    Update Windows

    Restart device to make sure all updates are installed.

    Turn off or disable any antivirus, antimalware, VPN, firewall and PC Optimizer.

    Sign into your account (with Game Pass) in here, make sure you know your password very well - Microsoft account | Home.

    Sign out to Microsoft Store and Xbox apps. After, please go to PC Settings > Accounts > Email & accounts and check if your account (with Game Pass) is added in there. Sign in back to your account.

    Re-try to download Forza Horizon 5.

    Please, do not forget to check here for known issues that might be related to your concern.

    Xbox Status

    Known Issues for Game Launches



    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
Thema:

On my pc, in the Xbox App I paused my Forza Horizon 5 download and now it's stuck

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