Omori crashing when attempted start.

Hello, Daniel. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

This error can be caused by several factors. Would you please try these first general troubleshooting steps and let me know how it goes?

First, see if Windows is updated:

Open Settings > Update and security > Windows Update > Check for updates. Install any optional update too.

After that:

- Completely uninstall Xbox App (and Xbox Companion App if you have it). Use their own uninstaller (just search for Xbox on Windows start and click on uninstall).

- After uninstalling, go to start > Type PowerShell > Right click it and select “Run as administrator” > Type the following commands and press enter (run one at a time):

Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage

Get-AppxPackage Microsoft.GamingServices | Remove-AppxPackage –allusers

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

(If you receive an error when executing any of these commands, don't worry. Just follow the other steps)

- Press Windows + R and type in "regedit". Press enter.

- Search for HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

- Delete the folders "GamingServices", "GamingServices.net" and "xinputhid" (if they're still there).

- Click on Start > Search for Credential manager > Windows credentials. Search for Xbl|DeviceKey, click on it and then Remove. Also, remove all the XblGrts and XboxLive credentials.

- Delete Accounts and Cache folders at:

C:\Users\Username\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

- Also delete Microsoft Store local cache files at:

C:\Users\Username\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe

- Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Reset.

- Go to Start > Settings > Gaming > Game Mode > Set if OFF.

- Go to Start > Settings > Gaming > Xbox Networking > Test your connection. It should show Open NAT and connected to server. If you receive any error message, please let me know.

- Go to Start > Settings > Accounts > Sign-in Options > Privacy > Uncheck "Use my sign-in info to automatically finish setting up my device and reopen my apps after an update and restart."

- Press Windows + R. Type TEMP and press enter. Delete all the files inside this folder. Repeat this step by typing %TEMP% and Prefetch. Delete everything on both folders too.

- Press Windows + R. Type WSRESET and press enter.

- If you're using a proxy, please stop using it for now:

- Press Windows Key + R. Type inetcpl.cpl and press Enter. Click the Connections tab, and then click LAN settings. Uncheck the Use a proxy server for your LAN check box. Click Ok.

- Please check if Date and Time is set correct. Uncheck "Set the time automatically", do it manually.

- Restart Windows.

- Run PowerShell as an Administrator again and run the command:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

- Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt. Make sure you are signed into the Microsoft Store with the same Microsoft account that is on your computer.

- On the Microsoft Store > Click on your profile > App settings > Enable the Offline permissions option.

- Finally, install Xbox App (and Xbox Companion App if you had it) again. Open it and login to the correct Microsoft account. If you are on the Xbox Insiders program, click on Profile > Settings > General > Uncheck “Use advanced installation and management features”. Restart you computer.

See if you are able to run your game after that and let me know how it goes.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Ellie

If you try to create a new game, the same issue happens or only when you try to load this saved file?

Also, may I know which troubleshooting steps you have done so far to fix this?
Un that way I can advise you how to proceed

I'll be waiting for your reply, greetings

1. I deleted it and tried to reinstall, now it starts and crashes in the middle.

2. Yup

3. Nope.

4. When I attempt to launch it.

Sorry to but in on a conversation but is Omori ever going to come back to the xbox or microsoft store? If its still listed on omori-game.com that should mean this is temporary right?

After carefully following these steps exactly.... everything got worse. After the restart i attempted to redownload the app, however when attempting to even just open the Xbox App, it crashes/closes before even finishing start up...

To add onto this, I have also just attempted using the reset buttons for "repair" and "reset".. did not help, reinstalling the app only leads to more instant crashes.