old system connections

nataliewilliams3 · Feb 20, 2019

Hi all, I have the Xbox 360s console, bought this probably 7 years ago... I need to do a system update for my Xbox Live - really don't need to since I don't connect with others. However, my controllers are NOT connecting to the console to
let me decline updates. I have the original controller that does not light up, even with new batteries. Plus a new controller that I just picked up the other day that will not connect to the console. Any advice on how to get everything to work??

:)

XBF Crystal P

Hey there natalie!

Thank you for letting us know about the issue. We recommend to try using the following article:

Troubleshoot problems with an update to your Xbox 360 console. We'll be locking the thread. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Thank you and have a great day.

ArminatorX

But the Xbox 360 controllers don't work with Micro-USB cables... 😔

nataliewilliams3

Thanks, everyone! Will keep trying.. .may have to just take it in and pay someone to update everything for me.

choppyseize

I just use a Micro Usb cord to to updates or play when my batteries are dead and I'm to lazy to go to the store. You can get them at most box stores or places that sell electronics. Mine was like 9$ That may be the way to go

ArminatorX

While I'm not an Xbox Support employee, to my knowledge, the cable from the Play&Charge kit for the Xbox 360 does not carry controller commands. So if you connect a Xbox 360 controller with a Play & Charge kit, the battery will charge, but unless the controller
is "bound" to the console, will not work.

In order to bind a new controller to the console you need to press the Bind buttons on the controller and console.

On the Xbox 360 console, there is a small button next to the Memory Unit slots on the older (rounder) models, or next to the USB front flap on newer (Slim and E model) consoles.

Press the Bind button on the console, and the Ring of Light on the console should rotate. Now press the small bind button on the front of the controller (between the LB RB buttons, right next to the connector there is a button with a "o)))" symbol). The
controller's "Ring of Light" should also rotate shortly, and eventually connect. If the controller connected properly, it will have the appropriate segment lit up.

As for the update: Even if you don't connect to others, each Xbox console that connects to Xbox Live (e.g. for game downloads, cloud based savegames to transfer to Xbox One later, media streaming), each Xbox 360 console HAS TO be on the latest system software
to be able to connect to Xbox Live.

I hope this instruction helped you to get the new controller working with your console.

old system connections