Old subscription

Discus and support Old subscription in XBoX on Consoles to solve the problem; A couple of years ago, my ex partner set up a month subscription to xbox live using my card details. (With my permission) The subscription continued as... Discussion in 'XBoX on Consoles' started by LauraB#, Nov 11, 2020.

  1. LauraB#
    LauraB# Guest

    Old subscription


    A couple of years ago, my ex partner set up a month subscription to xbox live using my card details. (With my permission) The subscription continued as a recurring payment however the xbox was then sold on and it was an old email address that he cant remember.
    Neither of us have access to the account details and i am still paying for a subscription that is not being used. I cant organise a call back from anyone at microsoft or xbox because i dont have an account to sign into. Is my only option to cancel this through
    my bank or should i be cancelling via xbox first? I dont want to be chased up for anymore money for non-payment if i cancel direct through my bank.

    thankyou in advance.

    :)
     
    LauraB#, Nov 11, 2020
    #1
  2. IAmAlbinoRhino Win User

    old subscription

  3. Insidious - Mixer: G Win User

    old subscription

  4. Kathy A. Win User

    Subscription on old account.

    Hi GunnerHale,

    Greetings! Thank you for posting in Xbox Forums. We are happy to help.

    We understand that you are trying to cancel a recurring subscription from your account that is inaccessible. To make sure you will reach your desired goal, as support advisor, we will provide you two options: contact your bank or contact live support. Feel free to choose whatever you will be comfortable with or if one fails then try to contact the other.

    You can contact your bank and inform them to cancel the subscription on your card.

    For contacting live support, please see the steps below:

    1. Please go to Contact Live Support.
    2. On the search bar, please type your concern and press Enter on keyboard.
    3. You will be provided with support articles that is related to your concern. Select Contact Support.
    4. Next, categorize your concern.
    5. Look for the support options to reach out to live support.
    If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  5. gds1972 Win User

    Problem with subscription on an old Account

    Hi

    If you can't access the account you may wish to contact the Xbox support team using the link below and select the option to "CHAT WITH XBOX SUPPORT" or "Request a phone call" and as long as you can answer the security questions they ask about this account
    you should hopefully be able to get them to turn the gold subscription off on this account.

    https://support.xbox.com/contact-us
  6. Gemini Veil Win User

    Never received 600 points for Xbox Live renewal from December.

    When did your old subscription run out?
Thema:

Old subscription

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