Old Removed Xbox Console Showing Up As Install Location

Discus and support Old Removed Xbox Console Showing Up As Install Location in XBoX on Consoles to solve the problem; When I purchase a game or pick a game from Game Pass on the Microsoft website an installation window will pop up. It says "Where do you want to... Discussion in 'XBoX on Consoles' started by JimmyST, Dec 11, 2020.

  1. JimmyST
    JimmyST Guest

    Old Removed Xbox Console Showing Up As Install Location


    When I purchase a game or pick a game from Game Pass on the Microsoft website an installation window will pop up. It says "Where do you want to install? We’ll install it automatically on all the devices you select."
    It shows my current console (Xbox Series X) at the top and correctly as my home Xbox. Then there's an option below that for my last console (Xbox One X).

    The problem is I've sold that console. Before I sold that console I removed it from my devices and I reset it to factory defaults. I no longer have access to the console. As far as I know it only shows up on my account when I'm installing games.

    I've tried going back and checking that device is still removed from My Devices. It is. I tried using the Mobile app to remove any consoles on my account, there's only 1 console listed and it's correct. I've tried contacting support. I tried to contact
    support on the website but every option is routed through virtual agents. I contacted support via Twitter and they directed me to contact support with instructions how to get an agent, but I tried that and the support crashed when I tried to get a call back.
    The only options I can seem to reach are the forums here or some feature called "Message a Gamer". Is there anywhere else I need to go to remove this? How do I completely remove it from my account? How do
    I get ahold of someone who can get this off my account?

    Thanks in advance for any help or suggestions.

    :)
     
    JimmyST, Dec 11, 2020
    #1
  2. gds1972 Win User

    Moving from Xbox One to Xbox One S. What do I need to do before selling my Xbox One?

    Hi

    After setting the console up you will need to re install/download any games that were installed on the consoles internal hard drive. Once you have installed your games the new console should recognize your game saves located on the Microsoft servers and
    download them to your new console when you start the game.

    In addition to this make sure you set the new console as your home device.

    As for the old console carrying out a factory reset and select the option to reset and remove everything should be sufficient and if the console is in the preview program please also unenrol the console from the program.

    support.xbox.com/xbox-one/console/reset-console-to-factory-defaults
  3. Mister Beep Win User

    Gears of war 2 Not present on Ready to install list

    Hey LateEmperor9886!

    I moved this thread over to the proper Backwards Compatibility forum for better visibility.

    Could you try switching your Xbox One console region to a different region to see if the game shows up in your 'Ready to install' list? I recommend switching it to either the United States or United Kingdom (just a couple examples, this won't be permanent).
    To do so, follow these steps:

    • From the Xbox One dashboard, scroll to the left to open the guide and select 'All settings'.
    • Within the settings screen, scroll down to 'System' and select 'Language & location'.
    • From here, try switching your region to either United States or United Kingdom to see if Gears of War 2 shows up in your 'Ready to install' list. (if your console is set to a region you're not located in, be sure to switch it to the region you're located
      in as well to see if Gears of War 2 shows up properly).
    • If you see the game show up, go ahead and try installing from there. After installing, switch your region back to the region you're located in with the steps above.
    Let us know how that goes!
  4. Cant Afford Win User

    I've bought a bundle with fifa 19 and madden 19 on xbox one but madden doesn't show up for downloading.

    if you change your location to usa it will show up in ready to install
  5. Snail02 Win User

    Sorry, that didn't work for some reason (0x80070002)

    I think I've found a solution. It appears at least for me that the 2nd install isn't actually taking up any space on the HDD even though it reports as such. The 2nd install only appeared for me when i changed my consoles location to something other than
    what it was set to when I initially installed the game. Setting the console back to the initial location removed the 2nd instance of the game.
  6. storm00 Win User

    Missing downloadable content for a backwards compatible game

    Gone into manage game and my other DLC's are there, i went back on the 360 and it says its installed on the console, i removed it and reinstalled it but its not showing up on xbox one.
Thema:

Old Removed Xbox Console Showing Up As Install Location

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