Old Microsoft Points Card

I have an old Microsoft points card with a valid code, but when I try to redeem it I only receive an error message. The error code I was given was also not found when I searched for it. Any help would be appreciated.

:)

 

Redeem older Microsoft points card

Hi

I am trying to redeem an old microsoft prepaid points card. This was from the old system that ended a few years ago. When the system changed from points to dollars these cards had no expiry and could be credited at a later date and would auto convert to
my local currency.

When I try to redeem the card and enter its 25 character code, the card is recognised as a points prepaid token however when confirming to activate it, I get an error

Something went wrong

Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate

XBOS-1005 ea481f0a-44a3-4d37-9a63-0a951c482efc

This has been happening for a month now and I cannot find any information relating to this error code. I contacted microsoft live chat to assist with this, over a few days of investigating I was told they were unable to help and to ask here. The reason
they gave it because the prepaid card credit cannot be redeemed in the current system. Surely there is a workaround to this?

Thanks for the help

 

Redeeming an old Microsoft points card?

Ive just found an old Microsoft points card that I've never redeemed in my stack of games. I've gone to redeem the code but when I enter it, I get a message saying "Check the instructions that came with your code. You might need to redeem it on a different
web page." Ive entered it on the Xbox, and also online, but the message has come up on both. Any ideas on what to do?