Old Live account

RambobinoFinal,

Please refrain from posting personal information (i.e. your e-mail address). If you haven't already please take a look at

xbox.com/forgot and see if you can recover your account information. If that doesn't work you can try contacting Microsoft Phone Support but please make sure to have the following information
ready for them:

• Your Microsoft account associated with your gamertag
• An alternate email that needs to be different than the one associated with your Microsoft account
  
• Your Console ID and serial number
  

Please let us know if you have any other questions or concerns. Thank you,

Well, there's no merging, per se.



However, you want the old Microsoft Account (formerly known as the Windows Live ID) on the new gamertag, right?



Then, on the OLD account, change the Microsoft account by going to
http://account.live.com where you sign in w/ the OLD Windows Live ID then go to
account.live.com/ChangeID.aspx and change the OLD Microsoft account (Windows Live ID) to an email address you create on the spot at HOTMAIL or LIVE.



30 days later, you can reuse that email address on the NEW account so the NEW account gets changed to the old Windows Live ID. That 30-day 'speed bump' BTW is required by the security folks at Microsoft Accounts and is not the idea of Xbox, FYI.

With two step verification turned on there is nothing anyone even xbox support can help you with.

Have you tried reopening that old email account?

Like for instance if it was a gmail account seeing if you could just create a new gmail account with that same username?

Do you have any of the other details that were attached to the account?

-

You could give Support a call armed with those and see what they can do for you
support.xbox.com/call-us.

You need to phone the support to have your issue fixed. They are able to help you with this. The proper phone number can be found at
support.xbox.com/contact-us