old bundled game code installed years ago but not available in my account now

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

I’m sorry to hear that. It seems like you are having trouble accessing a game that you had installed years ago, but it is not available in your account now. I suggest you try the following steps:
1. Check if the game is still installed on your Xbox console. If it is, try launching it from there.

2. If the game is not installed, try redeeming the code again. You can do this by going to the Microsoft Store and selecting “Redeem a code” from the three-dot menu in the top-right corner. Enter the code and check if the game appears in your library.

3. If the game still does not appear in your library, it is possible that the code has expired or is no longer valid. In this case, you may need to purchase the game again.

I hope this helps.

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Hello Brilliant,

This game is on a PC and not an XBOX.

However, it shows up in the XBOX app, where I had expected it to be in the Microsoft store instead.

Thank you for your help.

Ian,

I've purchased the mortal kombat XL 24.99bundel pack this year once I've installed my account on my new Xbox one s from the old Xbox one my bundle pack is not there can you help me with that

kinda same issue here.

so two years ago i deleted my ms account now two years late got a xbox one and created a new account but now i want my old gamertag back so thinking my old account had been deleted i tried to change my gamertag to my old gamertag but got a message that
"that gamertag has already been taken" then i searched about that gamertag and found out that my old account hadnt been deleted yet and then when i tried to log in to my old account it said " there is no account by that email address". so i guess that old
ms account got deleted but not the xbl account as i can still see my old gamertag,acchivement,account description and all.so is there any way to recover that old xbl account or the gamertag now by deleting that old xbl account so that gamertag be available
to put in my new account?

im searching for a solution too.let me know if u find one.