Old AND Brand New Controller won’t connect to XBox One

Hi Jean,

Thanks for coming to the forums with your question. Is the controller an Xbox 360 controller. The Xbox one controllers will not work on an Xbox 360. Also, is the controller old, brand new?

Thanks,

Brad

I think the Xbox one controller sticks are junk. They are a loose as 5 year old 360 controller and its brand new. It's the reason I sold my Xbox one and got my 360 back.

headset is brand new (1 month old) and if you haven't already read through the whole post I tried the headset on another Xbox (new) controller. Headset is Xbox one compatible.

I recently had a return my Xbox One to GameStop. I did have the original controller so when he exchanged for a new Xbox he took the controller when I try to set it up my controllers don't work .even when wired in to start the setup process

Your "old" controller not work with the "new" console? even when wired...

The console that Gamestop give you is brand new or refurbished?

You can try with different USB port (maybe the port used is faulty).

You can also try with a different USB cable (maybe faulty cable)

Try also both, different cable on different USB port, if nothing work, return to Gamestop (with your pad this time).

The first controller I was using was a few years old, it came with the console, but the second one I tried was brand new, I just bought it a few days ago.