Old account info

Thanks for the advice Lucas. I'll give it a go, but I'm thinking the account is lost to the ages.

Hello, The. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

I am sorry for what happened. If you had an alternate email address or phone number added to the account - and if the hacker haven't removed them - you can try the steps on the URL below to try to reset your account password:

https://support.microsoft.com/en-us/account-bil...

If the above does not work, your only option is to fill the recovery form. In the article below you can get detailed information on how to fill the form:

https://support.microsoft.com/en-us/account-bil...

The Microsoft recovery form is available at:

https://account.live.com/acsr

If you receive a message that your account does not exist anymore when trying to fill the recovery form, unfortunately you will not be able to recover your account.

No Microsoft employee can help users recovering their accounts besides what users can do by themselves - which is using the above options. Microsoft employees are not allowed and have no access to change anything on a user account. I hope you understand.

If you have any question, please let me know. And again, I'm really sorry about this.

Since it has been 8 years, I think it would be hard to recover it. But please let me know how it goes.

Hey there!

Unfortunately we aren't able to make changes to a previous account here on the forums. If you made any purchases on the account,
Phone/Chat support may be able to help, but without any account information the account has likely been lost unfortunately.

Call xbox support give them your GT and they will ask a few more questions and they might be able to help