Okay, since Console Companion is no longer available, where do I now go to download Xbox...

Hi Miranda Torres,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you need help to access your Xbox screenshot on your PC.



To access your Xbox screenshots on your PC, you can follow these steps:



1. Open the Xbox app on your PC.

2. Click on the "Game DVR" tab at the top of the screen.

3. Click on the "On this PC" tab on the left-hand side of the screen.

4. You should see a list of all the screenshots and videos you have captured on your Xbox. You can click on any of them to view them.



If you are having trouble finding your screenshots, make sure that you have enabled the "Record game clips and screenshots using Game DVR" option in your Xbox settings. To do this, follow these steps:



1. Press the Xbox button on your controller to open the guide.

2. Select "Settings" and then "Preferences."

3. Scroll down to "Xbox app connectivity" and make sure that the "Allow game streaming to other devices" and "Record game clips and screenshots using Game DVR" options are both turned on.



If you still cannot find your screenshots, you may check this support article: Learn more: Manage your game clips and screenshots | Xbox Support





Cheers,

Microsoft Community Moderator

Hello Miranda Torres,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,



Microsoft Community Moderator

This does not answer my question. The XBOX Console Companion app is discontinued/no longer supported. I was asking for where can I find them once the app is no longer available.

Since it is no longer available in the store the console has no where to download it from.

Hello RaviAhuja,

Thanks for the reply.

Before we answer that question, may we ask what game are we having issues with?

Is this installed from Xbox app or Microsoft Store?

May we ask for the error message or code?

Also, if you were a member of Microsoft Family, may we ask if you were allowed to play games that offers multiplayer mode and are you allowed to join or chat with new friends.

The network tools we meant will depend on the issue you were having in the game itself. If you can see each multiplayer games, often times there is a display that shows FPS that will keep you manage your game play.

For reference of network issues:

Troubleshoot NAT errors and multiplayer game issues | Xbox Support

(The later part of this support article is for Xbox Console troubleshooting but the definition of the NAT Type can be found on this topic.)

Troubleshoot network connection errors | Xbox Support

(This has both Xbox Console and PC troubleshooting; you may skip the Console part.)

Troubleshoot multiplayer connection errors | Xbox Support

Tip: You must have a NAT Type of Open or Moderate (making sure one of your friends is Open NAT) and have no issues with network.

Regards,