ok... can microsoft help me please?

For questions about suspensions, you'll need to post here -
forums.xbox.com/.../41.aspx

the same problem happened to me. i called microsoft, and they told me the only way to fix it was to send them my passport to prove my name and age. i live in Europe, so i chose to make a new profile.

Hey there Izuke Nasumi!

I see that you contacted support regarding this issue, I just wanted to check and see if it got resolved for you! Let us know and we'll do our best to help get this issue sorted for you!

Hi,

I have confirmed that the Xbox Enforcement loop has been resolved and any users who are experiencing enforcement actions should be able to login and submit case reviews.

If there are any other problems related to accessing Xbox enforcement, please create another thread by asking a question at the top of this page.

XBF Drew

Hi Drew. It is too late. The damage is already done.

1. The 1st suspension is unjustified. The Gamer Picture passed verification not just once but multiple times. I sometimes use previously used Gamer Pictures. Every Gamer Picture I have ever used passed verification. That's because they do not breach Terms and they were deemed appropriate. The Gamer Picture in question does not contain Nudity or Pornographic Material for which I am being accused of.

2. They suspended me again for the same reason, but failed to provide me with information for the 1st suspension. Therefore this suspension is also unjustified. I have evidence of everything. They acknowledged the Enforcement website did not work. Also, the Gamer Picture was not removed after the 1st suspension.

3. If you view my Enforcement Reputation, there are 0 Reports against me from other Users for every aspect. 0 Reports for Gamer Picture, 0 Reports for Behaviour, 0 Reports across the board.

4. I did everything in my power to find out the cause of the 1st suspension, to prevent whatever it was I was supposed to have done.

I have evidence to support everything I say. The suspensions and actions of Enforcement are unjustified and outright wrong. I explained everything to them, they didn’t acknowledge or listen to anything I said.

I signed in, appealed and it was instantly denied. They don't want to listen. I am in Contact with multiple Legal Bodies, including Microsoft’s, and if nothing is done to help me resolve this I will be pursuing it in Court for Compensation and Damages. This ridiculous situation is unwarranted, the handling of the situation is outright poor, and it is causing me unnecessary stress and I already have enough of that with my health conditions.

Facts and Evidence don’t lie. I would not be pursuing this if I did something wrong.

Can you submit the feedback regarding the enforcement? This article includes how to provide feedback using the Windows Feedback Tool and Reddit.

The site may be down or there may be an outage, but the feedback can help with investigating the issue.

XBF Drew