Offline gaming not working on PC. Hours lost to ms 'support'

I cannot confirm if this is feature, I recommend that we get assistance from the support.

Submit a request – Microsoft Flight Simulator Support (zendesk.com)

Many thanks for the quick reply

I have carefully read through all your steps and can confirm I have completed these at least twice, including the reinstallation.

I have even flattened the disk drives and reinstalled windows.

I guess the offline option does not work for this game?

Time to write off this purchase and accept the product is not fit for purposes?

Hello keith brankin,



I can see that you are having trouble playing Microsoft Flight Simulator 2020 offline. There are a few possible solutions that you can try to fix this problem:



- Make sure that your Windows 10 is up to date and that you have the latest version of the game installed.

- Check your internet connection and make sure that it is stable and fast enough to download the game data.

- Launch the game from the Xbox app or the Start menu, not from the Microsoft Store app.

- Sign in with the same Microsoft account that you used to purchase the game and make sure that it is set as your primary account on your device.

- If none of these steps work, you may need to uninstall and reinstall the game, but be aware that this will delete any saved data that is not synced to the cloud.

Perform troubleshooting: "Please insert the Microsoft Flight Simulator Game Disc" Error message – Microsoft Flight Simulator Support (zendesk.com)

SIGN IN WITH YOUR MICROSOFT ACCOUNTTo sync your settings and purchases across all your devices, sign in with your Microsoft account.

• Learn how to sign in with your Microsoft account on your Windows 11 device
  
• Learn how to sign in with your Microsoft account on your Windows 10 device
  

RESTART YOUR DEVICEAs basic as this is, a simple restart can set many things right.

MAKE SURE WINDOWS IS UP TO DATE

1. Press the Start button on the taskbar, type settings, and then select Settings.
   
2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
   
3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
   
4. Once the updates have downloaded, select Install now to start the installation.
   
5. Following installation, we recommend that you restart your device so that the latest updates can take effect.
   

For more info, go to Windows Update



SYNCHRONIZE TIME SETTINGS

• Go back to Start, then select Settings > Time & Language.
  
• Select Date & Time and toggle the “Set time automatically setting" and “Set time zone automatically” to ON.
  
• Click on Synchronize your clock to synchronize your system's clock with an Internet time server.
  
• Then click Region, double-check that your country or region is correctly set up (for example if you live in Canada, make sure that the region isn’t automatically set to the USA or vice-versa)
  

INSTALL THE XBOX APP

• On your Windows device, select Search on the taskbar, type Xbox, and then select it from the list. If the app isn’t installed, you can get it for free from the Microsoft Store.
  

>> Get the Xbox app for Windows



MAKE SURE BOTH THE XBOX AND GAMING SERVICES APPS ARE UP TO DATE

1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
   
2. Select Library.
   
3. Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.
   

MAKE SURE YOU'RE SIGNED IN TO THE XBOX APP AND THE STORE WITH THE SAME ACCOUNTTo make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the account that was used to purchase Microsoft Flight Simulator.

For help with signing in, go to: Sign in to Xbox

REPAIR THE APPA simple solution is to repair or reset the app. To learn how to do so, follow the instructions from our dedicated article:

• Microsoft Store version - How to repair or remove and do a clean install of Microsoft Flight Simulator
  
• Game Pass - How to repair or uninstall Microsoft Flight Simulator
  

RUN MICROSOFT FLIGHT SIMULATOR AS ADMINISTRATORTo do so, type "Flight simulator" in the Windows search bar then select "Run as administrator" in the menu.

Thie article may also help:Checklist: How to troubleshoot crashing/CTDs issues – Microsoft Flight Simulator Support (zendesk.com)

If you will be having issues after the troubleshooting, kindly raise this issue to MSFS Support by submitting a new ticket.

Submit a request – Microsoft Flight Simulator Support (zendesk.com)

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Don't bother DeathsHead. According to him and other MS supporters people like you are bad for the industry and MS is right in trying to drive you out of business.

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@Bad- Are you aware of the 24 hour check in? If you don't log into the internet every 24 hours your games won't work. You cannot play single player games offline. If you want to you're also killing the industry and MS is right in excluding you.

Even steam lets you play games offline because I lost internet for over 1 week and I could play my game OFFLINE. MS does not get this.