Offline factory reset isn’t working. What next?

Discus and support Offline factory reset isn’t working. What next? in XBoX on Consoles to solve the problem; Hey guys, I have an Xbox One X purchased in 2019 (so well out of warranty) that froze a few days ago while playing a game. Never had any issues with it... Discussion in 'XBoX on Consoles' started by Lorne Malvo1, May 23, 2023.

  1. Lorne Malvo1
    Lorne Malvo1 Guest

    Offline factory reset isn’t working. What next?


    Hey guys, I have an Xbox One X purchased in 2019 (so well out of warranty) that froze a few days ago while playing a game. Never had any issues with it before, didn’t think much of it. When I restarted the Xbox it loaded up the Home Screen but not all of the icons and was generally behaving sluggishly. I figured it just needed a full power cycle so I unplugged it and waited about 30 minutes to turn it back on.

    After the power cycle my Xbox still turns on but sounds like it isn’t booting all the way up. The fan only turns on for about 2 seconds, I can hear the hard drive disk kick in briefly but then everything is completely silent. No video output at all. I’ve tried multiple HDMI cables, different televisions, different outlets for the power supply but nothing helps. I figured the next step would be an offline factory reset. So I followed the directions online, formatted a USB drive in NTSF and downloaded the appropriate file from Microsoft. Unfortunately it doesn’t seem like my console is accepting the update. I tried reformatting the drive and downloading the file again but that didn’t do anything. When I push and hold the eject and pairing buttons to initiate the factory reset I get the first tone but not the second one that is supposed to signify that the Xbox is updating. I’ve tried using all 3 USB ports on my console and the results have been the same.

    Phone tech support has been less than helpful- my calls keep getting dropped and they don’t call me back. The last person I talked to immediately just tried to sell me a new Xbox which may be what I need but I’m not ready to accept that this one is fried without at least being able to factory reset it first. Is there anything else I can do?

    :)
     
    Lorne Malvo1, May 23, 2023
    #1
  2. Onyx Is Here Win User

    Offline factory reset isn’t working. What next?

    Hello Lorne, sorry to hear you're having trouble with your console.

    My apologies here but it may very well be that the console has decided to bite the bullet. But, as the console is not under warranty as you mentioned earlier you may want to double check with your local gaming store to see if they offer a repair service.

    As for the second tone, how long after the first did you hold the buttons? Sometimes it can take up to 30 - 45 seconds for the second.
  3. Onyx Is Here Win User

    Offline factory reset isn’t working. What next?

    Sorry about that. It does seem then that the console would need to be repaired or replaced.
  4. Lorne Malvo1 Win User

    Offline factory reset isn’t working. What next?

    Thank you for your reply. I tried holding the buttons down for longer and it didn’t seem to help. Good idea though.
  5. PedroDePacas117 Win User

    XBOX ONE achievements not unlocking

    Factory Reset does not work. What's the next step?
  6. JamesBurtonUW Win User

    XBOX ONE achievements not unlocking

    the factory reset doesn't work, whats the next step.
Thema:

Offline factory reset isn’t working. What next?

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