Offline Captures ALL Gone

Discus and support Offline Captures ALL Gone in XBoX Games and Apps to solve the problem; Hi, I have lost all my offline captures majority are of Apex captures and some of PUBG, (Apex captures being as old as its release date to about a... Discussion in 'XBoX Games and Apps' started by cjames311, Oct 23, 2019.

  1. cjames311
    cjames311 Guest

    Offline Captures ALL Gone


    Hi,

    I have lost all my offline captures majority are of Apex captures and some of PUBG, (Apex captures being as old as its release date to about a month ago)

    has the latest release on October 8, 2019, deleted all my captures?

    Is there any way I can the captures back? any help would be much appreciated.

    Regards,

    CJ

    :)
     
    cjames311, Oct 23, 2019
    #1
  2. XBF Ezra G Win User

    Offline Captures ALL Gone

    Hi cjames311,

    Thanks for your post. I understand you are experiencing an issue with captures on Xbox One. When did you notice these captures were deleted? Have you checked to see if the console uploaded them to Xbox Live? To do so, check out:

    Manage your game clips on Xbox One    .

    You may want to try a
    hard reset     to refresh the capture list and try making new captures.

    Please keep us updated.
  3. cjames311 Win User

    Offline Captures ALL Gone

    Hi Ezra,

    I only noticed the captures had deleted yesterday, but I have not been online much so it could have happened over the last 2-3 weeks.

    I have tried the following.

    1. Hard Reset - > no clips in " on this Xbox "
    2. Hard Reset & Disconnecting power for 10 seconds - > no clips in " on this Xbox "
    3. When Capturing a new clip/screenshot that appears in on this Xbox
    Xbox Live Storage is at 97% but i have never had any issues with captures storage local on the xbox.

    I use One Drive when I need to free space on xbox live, Last upload to One Drive was 2nd September 2019 but that was only one clip

    Any other suggestions?

    Regards,

    Chris
  4. OsaCheetah x Win User

    Bug: can't save clip if clip created when console is offline

    WTF !!!!! all this captures !!! great moments ! all my clips gone ! i hate updates so i play offline ! what is the problem . (restrict users)
  5. Miss Bijoux Win User

    All my captures are gone!

    Hey there Divine!

    If you can see all your clips in Upload Studio, you should be able to save them or share them directly from Upload Studio at this point. Are you not able to do so? Note that you can also filter the clips by clips stored locally or on Xbox Live.

    Let us know if you have any further questions and we'll do what we can to help you out. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
  6. Misses Quinzel Win User

    All of my captures are gone

    Hey, Im Warpriest!

    We had an issue with Activity Feeds last night, that would have affected captures. This is resolved now. Are you still unable to view your captures? Let me know so that we can dig into this further! :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting.
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Offline Captures ALL Gone

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