Offline Achievements no longer tracking. PLEASE HELP.

We're taking a closer look

Since its been 3 weeks with no reply, I'm assuming you found nothing.

Problem solved. I bought a hotspot and connect to XBL before turning the hotspot off to conserve data. Before night is over I reconnect. Bam. Offline Achievements unlocked.

Alright, well I'm at a complete loss.

I guess I was wrong about cutting the power. The only success I had posted about was done while in my own home. I had the system hooked up to a BackUPS, a battery back up power strip, and when I moved it from one end of the house to the other after turning
it off, it worked, but this past 4 days I did the same thing, but when I got home, no achievements unlocked.

This time I duct taped the Power Cord into the BackUPS strip, cut a hole in the gaming briefcase to keep the console plugged in. I also changed the power setting to Instant On, so I can put it into a standby mode, instead of completely off. At my house
I turned off the BackUPS (So it wouldnt use energy on the way TO work), and when I go to work I plugged it in and turned it on. System turned on as normal. Played some games throughout. When my shift was over, I put the system into standby mode (turned
it off while it was set to Instant On), and unplugged it. The BackUPS instantly supplied power to the system and lasted until I arrived home. I plugged it in, turned the system on, which loaded right back to where I was at in mid game... and there have yet
to be any achievements to unlock. So... to reiterate- the power was never cut from the system, and yet I still didn't unlock any offline achievements.

I'll give it the next 4 days, but... I guess I was wrong about removing the power from the system. I literally have no idea at this point. I suppose in 4 days when I go back to work I'll try keeping the system ON at the dashboard while I go to work, never
turning it off while at work, and keeping the system ON at the dashboard on the way back from work.

So... TLR version=

At my house- Played game offline. Transfered to the other end of house, while it was powered by a battery backup. Go online. Achievements unlock.

Going from my house to work back to my house- Played game offline. Transfered to home from work, while it was powered by a battery backup. Go online. No Achievements unlock.

I'm lost at this point.

We're taking a closer look, but I want to clarify on one thing and check something else. How are you putting the console into offline mode exactly?

I've done multiple things. As I said this has been happening since the spring 2016 update. I've tried all sorts of things and it doesn't work...

-Simply turning it off and then unplugging.

-Holding the Guide button and turning it off that way and then unplugging.

-Turning it off from the settings menu and then unplugging.

-Switching to Offline mode and then trying all of the above.

-Forgetting Wireless Network and then trying all of the above.

• Download Speed = 112.01 mbs
• Upload Speed = 5.67 mbs
• Latency= 72ms
• Packet Loss = %0
• Wireless Strength = 100%
• Modem Manufacturer = Cisco / Model DPC3939

I've been on other networks in the past, like a hotels wifi, or a friends when I bring it over, but it's always the same result. I can play a game while offline, get online and get some achievements, but only if I don't unplug my system before I reconnect.

In fact, yesterday I managed to get two achievements I got while offline, simply because I had my system plugged into a power strip that had a battery backup built in. Turned it off, and transfered it back to the house, plugged in the power strip the Xbox
was still connected to (Which was still keeping the system "powered" even though the Xbox was turned off) reconnected to Xbox Live as I usually do, and within seconds the two achievements popped. The only difference was I didn't remove the power supply.

Thanks for the details, it sounds like they are popping, but just taking more time than normal to do so and in different scenarios. As I mentioned, we're still looking into it, but due to the nature of the beast and having to wait 72 hours to fully reproduce
the issue, it may take a bit of time. I'll be sure to come back and update you on this thread and see what we find out. In the meantime, it looks like you're using wireless to connect. For the purpose of troubleshooting this, can you try a wired connection
for us, just to see if it has any effect? Please make sure to fill out the survey for any Achievements that have this issue as well when you get the time (after the 72 hours have past).

Thanks!

Not sure where it sounds like they are popping. This whole thread I have been saying they haven't been, no matter how much time has passed. The only scenario that they do pop is when I transfered the system with a supplemented power supply. Anyway, I've
already tried Wired connection (There was a seperate issue I discovered with that, but has since been fixed since the last major console update). For about two months I used to only get online via wired connection, but no there was no effect. As for the
survey... I don't care about unlocking anything I should technically already have, because I can always go back and unlock them myself. I just want to be able TO unlock them.

I swear to god if I see that FAQ one more time I will snap. I've already done all those steps. I've already done the survey, which is a joke since I've given them screenshots of my accomplishments from my profile and they've fixed nothing, and thats been
months ago. I've already tried turning my console to Offline Mode. This has been happening for a year now, believe me I've tried it. I tried the "put the console in offline mode" thing two weeks ago.

Every night for that week I had set the console to Offline mode. Turned it off. Unplugged it. Set it up in the gaming briefcase I have. Got to my destination. Plugged it up. Played it for a few hours. Turned it off. Unplugged it. Brought it home.
Hooked it back up.

No achievements.

I get that what you said is supposed to be how the system works. I get it. It doesn't however. Please, try it. TRY IT YOURSELF. Play a game after you set it to offline and do a few achievements. Turn the system off and then unplug it for a few minutes.
Replug it, turn it on, and turn it to Online. I will guarantee you that if you disconnect the power supply from the back of the system for a few minutes, you wont get any achievements. Not then, not 72 hours from then.

It sounds like the issue may be that the console hasn't been consistently connected for more than 72 hours at a time if I'm understanding correctly. To clarify, as soon as you connect the console to Xbox Live again, the Achievements are highly unlikely to
pop right away, That's why we suggest 72 hours, because sometimes they don't sync with the servers right away and sometimes you need to play the game a bit so it will sync up. There isn't a way around that system to force them to unlock earlier.

If you leave the console connected to Xbox Live for 72 hours (turning off of course is okay, but without putting the console into offline mode) does that seem to help them unlock?

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