Official Xbox One Media Remote Media Buttons Not Working

DStous · May 26, 2016

I have had the official Xbox One Media Remote for about 6 months. For at least a few weeks now, the media buttons (play, stop, fast forward, etc) have not been working on any app, including just trying to pause OTA live TV. All other buttons are working
properly. Any ideas? Other people on third party forums seem to be having the same issue.

:)

Suntura · May 26, 2016

Xbox One Official Media Remote is now VERY slow

The Official media remote is now working really slow after the new experience update. It looks like you have purposely put a delay on the time the xbox one can receive an IR signal. This makes the official media remote incredibly tedious. Also not being
able to hold the xbox button on the remote for 3 seconds to turn off the console is incredibly annoying. As it currently stands the xbox one official media remote has become like a brick.

Where is it best to repost this problem so you guys can address this issue. I'm pretty sure its a simple fix that has been overlooked.

Mister_Tez · May 26, 2016

Xbox One Media Remote can no longer bring up the shutdown options

My official Xbox One Media Remote can no longer bring up the shutdown options (turn off, send feedback) by holding the Xbox button.

Everything else works fine, including the Xbox button for other uses.

Software issue, or is my remote faulty?

TIPY UK · Jul 2, 2016

Exact same problem, at a guess some how the drivers for the remote have been played with in the last update for the xbox one and are now broke? Just need to highlight it with microsoft.

DStous · Oct 31, 2018

About two days ago, the buttons started working again. Must have been another update or something.

TIPY UK

Exact same problem, at a guess some how the drivers for the remote have been played with in the last update for the xbox one and are now broke? Just need to highlight it with microsoft.

DStous

About two days ago, the buttons started working again. Must have been another update or something.

PhilMarck

You can use one of Xbox Media Remote (officially there's 3 of them) devices if you have, or a keyboard works too.

Jack T. Chance

If this is the first time you've had/used an Xbox 360 Media Remote, you have to go to System Settings > Remote Control and change the setting from either "Windows Media Center" or "Both" (depending on which version of the Xbox Console you have) to "Xbox
Remote". For some reason, the default setting is the WRONG one. That's most likely what's causing your remote to not work.

If you ALREADY have it set to "Xbox Remote" and it still doesn't work, you may have a defective remote if it's an official Microsoft Xbox 360 Media Remote.

If it's a 3rd Party remote, made by a different brand, in all likelihood you've wasted your money on a remote that doesn't actually work for the Xbox 360. The only 3rd party remote I recommend and will vouch for is a very hard to find European model, the
Snakebyte Media Remote. It's the only one that gets good reviews. When I wanted a black Xbox 360 Media Remote with Backlit Keys, I tracked one down on eBay, and I can personally attest that it works every bit as well as the official Microsoft
remotes. But good luck finding one, they are very scarce right now. I consider myself very lucky to have managed to track one down. ^_^

Jack T. Chance

Update to my last post:

If you have the current version of the Xbox 360 Dashboard, follow this command path -- System Settings > Console Settings > Remote Control

You will see 2 options listed: "Both Remotes" (allows you to use either the Xbox 360 Media Remote or a Windows Media Center Remote) and "Xbox 360 Media Remote" (sets the system to accept input from only an Official Xbox 360 Media Remote, or an Officially Licensed
3rd party equivalent.) Make sure your system is set to "Xbox 360 Media Remote" then exit out of the System Settings menus and try the remote again.

I hope that helps.

Official Xbox One Media Remote Media Buttons Not Working