Official Xbox One Headset making crackling sounds through the microphone

Hiya!

Paul from the Xbox Forums Team here to assist, it sounds like you're experiencing an issue with the microphone crackling on the Xbox App. Is this the app on your phone or PC? If this is on the PC please check under your PC's settings and do a sound test
on the microphone to verify that there is no crackling on that microphone.

Best Wishes,

Paul Xbox Forums Team!

Hi, as far as I'm aware, there isn't currently a way to alter the microphone sensitivity. However, the headset you use isn't an official Microsoft Xbox headset, so perhaps it's the hardware in that microphone/headset that makes it so sensitive, my Xbox headset
is just fine.

Purchase the official Xbox 360 headset, it's just one speaker and a microphone.

I've had the same problem.

My headset broke about a month ago. I can still hear people, but unless my mic is muted, it makes a constant crackling sound that pisses everyone off.

Now, it usually doesn't even make the crackling sound and doesn't have any capability for people to hear me.

How can I get another one?

I managed to acquire another controller from a different Xbox One S. This one had the official rechargeable battery pack. I connected it using a USB cable. The same issues occur. I connected it wirelessly. The same issues occur.

I also connected my Xbox to different networks, wired and wireless. No change. I double checked port forwarding, confirming the correct ports have been set up via UPnP. I even went so far as to make the Xbox a DMZ to ensure nothing on the network side was
getting in the way. No changes whatsoever. (Yes, I remembered to disable DMZ after the test)

The possibility exists that the headsets are at fault, but one is brand new and official, one is generic and two are high end, and the three non-official ones connect using either USB or 3.5mm or both. All four allow me to hear through the ear pieces, but
none allow me to communicate over the microphone (except the generic one that makes a terrible screeching sound). The fact that all these headsets allow sounds to be heard but not made strongly suggests that something other than the headsets are the issue
here. Also, bear in mind that my official headset worked at my friend’s house but sounded crackly, then worked briefly at my home with better clarity but suddenly stopped working shortly afterwards.

I’m perplexed as to why I was able to use the microphones at a different location, then again in my home but only briefly. If it’s an issue with my setup at home I would expect it to not work at all, not for a few moments then suddenly fail.

I’m regretting purchasing the One S now. But at least it has a 4K BluRay player.