Official Controler that shipped with Rift does not work after 1 week.

After the last W10 update (1703) my Xbox controller don't work.

Primarily I use the controller with the Occulus Rift.

Don´t work with wifi and don´t work connected to a USB port.

Any thoughts? Thanks

Do you mean a Design Lab controller? Those can take 2-3 weeks to ship since they're customized. So it's normal it hasn't shipped after 6 days.

That's with all manufacturers

For accessories which doesn't include the main unit line cords controllers power supplies you ship it at your cost for the repair

And it rarely takes 3 weeks it depends where you live in the us it's won't take 3 weeks however it depends how you send it

Over land the time taken is most likely going to be your shipping method

They send it express courier which is acthally pretty faster but it depends on where you live relative to the repair centre and how you ship the power supply back.

They also tell you up to 3 weeks in case it does take 3 weeks they can't say a week and it comes in two

You would be calling up complaining every day after they make the promise 1 week

They don't make promises they can't keep that gets them into trouble so they give you a range typically 1-3 weeks

Never assume the latest because literally you send it back depending on how you send it let's say 1 week

The guy receives it says defective then sends you out a new one via courier this isn't to say it won't take 3 weeks but it's their worst case that's why they give you a broad range

That way in case shipping delays happens or you ship it land by snailmail and then it doesn't arrive there for 1 week any they promise 1 week see where the issue is then you call and they just received it and you would have a legit complaint because they
said 1 week

It's customer service don't promise something you can't keep

They promise something they can't keep

First some insight, a few weeks back Oculus Rift bought the company who made the 360 controller. Like any Mega Corp, MS has vendors.. Looks like the new Manufacturer is terrible at there job, & MS accepted crap, & is pushing the fix issue onto the consumer
with $18 ship charge. Blah blah Capitalism marches on... Any way...

Class Action Law Suit ....??

I went and bought a second controller (Not happy about that). But the second controller works fine. Sooo, that tells me it's more than likely the 3.5mm jack that is broken.

Amazon won't exchange just the controller So I have to either 1. Exchange the entire console losing days worth of downloads and installs. 2. Ship the controller back to Microsoft where I have to pay for shipping and wait for weeks to get it back...

Microsoft needs better support for exchanging single components that came with the console! I shouldn't have to wait 3 weeks to get a replacement from them and I definitely shouldn't have to pay shipping.