Offer for 50,000 credits for purchasing xbox one s not received

OgN Radnazo · Dec 21, 2016

i had a email about 2-3 months ago stating that i was eligible for receiving 50,000 reward credits for buying a Xbox One S so I brought a Xbox One S and i still haven't received them. Any reasons why??

Help is really appreciated

:)

XBOXJD04 · Dec 21, 2016

Missing 20,000 points

There were two offers running at that time for upgrading. The 50,000 credit offer was only sent to certain members and was not available to everyone. If you did not receive the specific email, you would receive the default offer of 30,000 credits. If I remember
right, the 50,000 were for upgrading from a 360 to a One S.
Click to expand...

I received the offer for upgrading from an xbox one to a xbox one s. I even spoke to someone before I purchased the xbox one s to confirm how the promotion worked. I upgraded my xbox one to an xbox one s and should have received 50,000.

BJHodson · Dec 21, 2016

when will i get 50,000 reward credits

I bought the Gears of war 4 s bundle on Nov. 16th and I haven't received the 50,000 credits yet. I received the Xbox one s bundle and free game on Nov. 21st but no 50,000 reward credits. On Xbox live rewards when you go to mymissions it says you'll get
50,000 reward credits, free game and expedited shipping when you buy an Xbox one s on Microsoftstore.com. I did that, would like to know if I'll get the 50,000 reward credits or if I wasted a lot of money for an Xbox one s when I have an Xbox one.

XBLRewards8 · Dec 22, 2016

Hello OgN Radnazo,

Apologies for the inconvenience. We will adjust your account to reflect this purchase, and you should see the Credits pending by the end of next week.