oferta no recibida (Offer not recieved)

marcelosaucedo nuñez · Jan 5, 2019

no eh recibido los 1000 pavos de la oferta gold y v-bucks por 139 y ya paso mas de 2 semanas

Translate-No EH received the 1000 turkeys of the offer gold and V-Bucks for 139 and I spend more than 2 weeks

:)

XBF Nestor S

Hey Marcelo thanks for taking the time to bring this issue to us!

We have seen this as an issue but we have some information available, as per EPIC games the V-Bucks will show up on your account by the 31st of this month, we understand this is an inconvenience but give them a bit of time and everything should clear up.
Hope this helps!

SepiaMX

Pues son ofertas y como toda oferta, siempre están sujetas a cambios de precio, disponibilidad, etc.

[Mod Translation - As they are offers and like any offer, they are always subject to changes in price, availability, etc.]

{Parity}

For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund

XBF Amber M

Hi Uri,

Thanks for reaching out to us in the forums for this issue. Since we here in the forums sadly do not have the tools available to look into why your credit/debit card was not accepted but you were still charged, you may wish to contact Xbox Support
directly to see what may have happened.You may first want togo to
Contact Usto request a callback, follow these steps:

Step 1 ----Select Xbox One
Step 2 ----Select See other options
Step 3 ----Select topic
Step 4 ----Select "Show contact options"
Step 5 ----Select request a call from support

Once they call, explain the issue and they will be able to help you.

I hope this information helps.

XBF Brad A

Hello There,

Are you referring to the 3 months of Xbox live and get 1,000 V-Bucks? If you are the code will come to Xbox message center on the console or Xbox app for the V-bucks if you are eligible. This promotion was for new customers that have not had Xbox live or
had a subscription that was cancelled Before 10/1/2018. If you had a subscription when you purchased three months of gold then you are not eligible for the 1,000 V-Bucks.

Thanks,

Brad

oferta no recibida (Offer not recieved)