Ödemenizi işleme alamıyoruz.[We are unable to process your payment.]

WarrenVicked · Jun 28, 2019

Xbox Game Pass Ultimate almaya çalışıyorum fakat ödeme seçeneğim ile abone ole tıkladığımda ödemenizi işleme alamıyoruz adlı hata ile karşı karşıya geliyorum. Bazı kullanıcılar bu durumun Türkiye'de 3D Secure kullanıldığı ve Microsoft Store'un bunu desteklemediği
için kaynaklandığını söylüyor. Yaklaşık bir gündür çok farklı yöntemler denedim çözüme ulaşmak için fakat başarısız oldum ayrıca bilgisayarımdaki Yardım Alın uygulamasıda çalışmıyor indirimin bitmesine 8 gün kaldı lütfen acilen yardım edin.

[Translation - I'm trying to get Xbox Game Pass Ultimate, but when I click on subscribe with my payment option, I'm getting an error called "We can't process your payment." Some users say that this situation using 3D Secure Store originates in Turkey
and Microsoft does not support this. I have tried many different methods for about a day to reach the solution, but I failed, and also the Get Help application on my computer does not work 8 days to the end of the discount please help urgently.]

:)

borayucesan

Merhaba

Ben de aynı sorundan muzdarip im.

Eğer sorun çözümünü bulursan buraya da yazar mısın lütfen

Translation - I'm trying to get Xbox Game Pass Ultimate, but when I click on subscribe with my payment option, I'm getting an error called "We can't process your payment." Some users say that this situation using 3D Secure Store originates in Turkey
and Microsoft does not support this. I have tried many different methods for about a day to reach the solution, but I failed, and also the Get Help application on my computer does not work 8 days to the end of the discount please help urgently.]

XBF Ezra G

Hi WarrenVicked,

Thanks for your post. I understand you've been experiencing issues with a payment for Game Pass Ultimate. To address this issue, please use the
Contact Us portal to speak to an agent. Support will be able to view your account and troubleshoot the payment to be processed, and get you onto your subscription to enjoy.

I hope this helps.

XBF Leonzo G

Hello YondaimeMichael,

Thank you for bringing this issue to our attention. We recommend contacting your financial institution to investigate the failed transaction. If the financial institution states that everything looks good on their end, we recommend contacting the
Xbox Support Team to investigate the failed transaction. We will provide steps on how to contact the support team. Be sure to let us know the results!

Click on the support team link we provided
Select Billing in the category area
Select No Thanks...
Select Error messages and codes
Select Request a call from Support

YondaimeMichael

Do you see this error on your console, on your computer, or on multiple devices?

Translating to Turkish using bing.com/translate:

Konsolunuzda, bilgisayarınızda veya birden çok aygıtta bu hatayı görüyor musunuz?

i see this error my computer and our ( me and my friend) mobile phones

RandyAU93

Do you see this error on your console, on your computer, or on multiple devices?

Translating to Turkish using bing.com/translate:

Konsolunuzda, bilgisayarınızda veya birden çok aygıtta bu hatayı görüyor musunuz?

Ödemenizi işleme alamıyoruz.[We are unable to process your payment.]