Occasional Xbox One X HDMI display issue - think it has to do with update.

Hi DizzleD,

Thank you for the update. I think LG support is actually correct with that statement and I think that's the reason why HDR is not working properly with those specific displays. The Xbox One X supports HDMI 2.0b as seen on the Xbox One X page under the tech
specs (https://www.xbox.com/en-US/xbox-one-x). HDMI 2.1 is fairly new but I'm sure Microsoft's Xbox team is working on a firmware update for the Xbox One X and for sure with
the next generation console to keep up with all of these improvements TV manufactures are doing with HDMI 2.1 on their displays.

Unfortunately we'll need to wait for a firmware update or an announcement that this improvement is coming in the near future.

Hi corukun,

Thank you for the update. It doesn't seem like your Xbox One X is enrolled because that is the current public build for the general population so we can rule out an insider update as the cause.

You mention you have HDR, Freesync and Auto Game mode (auto low latency) on your display. What TV model do you own? Is it made to use HDMI 2.1?

I've seen those display options available on gaming monitors (display port) or new TV's that came out this year or 2018 and they commonly will be HDMI 2.1 to keep up with those display demands if your display is also 4K. Currently the Xbox One X is only
HDMI 2.0b certified, but I'm sure they will be updating the console soon with the correct firmware to make the console more compatible with HDMI 2.1. If this is the case, then that could by why you are having these issues since the Xbox is trying to use the
best possible display settings your TV can handle with Auto-Detect selected, but the Xbox One X isn't quite at the HDMI 2.1 mark yet. Since the Xbox goes through the TV to then continue audio passthrough to the receiver via HDMI ARC, the chain is affected
due to display issues. I think this is why you can only select 5.1 uncompressed when overriding to HDMI, but your display's features are no longer accessible. When using Auto-Detect, the display features are there, but audio can't complete passthrough and
the Xbox assumes your receiver is not capable of 5.1, which it is.

Let us know if this correlates to your situation at all.

I'm very sorry to hear that your Xbox doesn't seem to be displaying... have you checked the following?

• Verify HDMI cable works with another device
• Verify the HDMI input on your TV or Receiver works with another device
• Verify that the HDMI cable is plugged into the HDMI IN port on the Xbox One X
• If you have another display (like a HDMI computer monitor or another TV) try connecting it to that
• Try disconnecting and reconnecting the HDMI cable while the Xbox One X is powered on

Check if it's just the display having issues... if if the Xbox One X isn't booting properly:

1. Turn on the Xbox One X, and connect a LAN cable to your Xbox One X and to your router
2. Log into your router and check to see if your Xbox One X is showing up on the network
3. If you can see it on your network than that means that there's an issue in your display chain specifically
4. If you can't check it that way, see if the Xbox App can detect your Xbox on the network

Do controllers wired to the Xbox One X power on and light up properly? This is another way to check and see if it's a display issue, or if the XBox One X isn't even booting properly

Hopefully one of the items listed above will help us get closer to the source of your problem 🙂

Visit the site of the maker.

A display port can't be used since the xbox one x only has a hdmi out

I have exactly the same issue today with the Xbox Series X but not the S.

"issue with flickering pixels that only happen on the menus of the console, but not in game"

tried multiple displays and multiples HDMI cable.

Do you have any news update?