Oblivion tower DLC not working on xbox1

I have already tried everything you suggested and it still fails when I try to buy it. I tried again yesterday. As I said in my original message there are posts on these forums going back to 2020 until present day detailing the issues with this DLC. They even say you can still buy it if you do it on an XBox 360 but not on XBox One or series S and X! Why has this not been fixed after all this time? Or at least removed from the store?? Looks like I will have to play Oblivion without this particular DLC, I was able to purchase all the others though.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

I'm sorry to hear that you're having trouble purchasing the Wizards Tower DLC for Oblivion. It's possible that there may be an issue with the store or with your account that is causing the purchase to fail.

Here are a few things you can try to fix the issue:

Check your account balance: Make sure that you have enough money in your account to cover the purchase.

Check your payment method: Make sure that your payment method is valid and up to date.

Check for account holds: If you have any holds on your account (e.g., for a previous purchase that was refunded), the purchase may fail. You can check for holds by going to your account page on the Xbox website and looking for a notification.

Check for system updates: Make sure that your console has the latest system update. To check for updates, go to the "System" tab in the settings menu, then select "Updates." If an update is available, install it.

Try a different payment method: If you have multiple payment methods linked to your account, try using a different one to make the purchase.

If you have tried all of these steps and are still having trouble purchasing the DLC, it's possible that there may be an issue with the store or with the DLC itself.

I hope this helps.

I am in the United States. My console and payment method are also.

Hi Glass
Are you referring to the pop-up showing you the prices once you’re in game > options > downloads > view available content ?

If yes, I was testing this by myself and I was able to purchase the Wizard’s tower in my Xbox.

Are you able to see this recent purchase in your Microsoft account order history?
https://account.microsoft.com/billing/orders

Okay, please tell me
Where are you physically located? (country)
Your Xbox console region and the payment method that you want to use are the same as your physical location?

(not Microsoft balance)