Ny 6,000 points for the Simply Rewarding offer

DevinGanger · Mar 30, 2017

On 3/4, I activated my Simply Rewarding offer and made the following purchases from the Microsoft store:

Order 1680553455, Mass effect Andromeda pre-order, $59.99

Order 2806743398, Need for Speed Deluxe Bundle, $15.00

I have still not received my rewards points.

Thanks!

:)

XBLRewards8 · Mar 30, 2017

Simply Rewarding 6,000 points not pending

Hello FloriDUH JBot,

Your last purchases were made on March 28th. Keep in mind that our program is based on the UTC time zone. Since March 28th is less than 96 hours ago, we have not yet processed those purchases. Once the 96 hour processing period has elapsed, those Credits
should be pending in your account. Since we have accurately tracked your purchases up to your previous last purchase on the 21st for The Assembly, we do not have any reason to suspect any issues with processing your purchases on the 28th.

FloriDUH JBot · Mar 30, 2017

Simply Rewarding 6,000 points not pending

Hi,

I activated the Simply Rewarding promo back when the original email was sent out in early March. I spent a total of around $82.00 purchasing games via Xbox One and xbox.com during the promo period. It has been over 96 hours and the 6,000 point bonus is not
pending.

GT:

Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE · Mar 30, 2017

Did you order from microsoftstore.com or through the xbox website which takes you to www.microsoft.com? Only digital content ordered from microsoft.com OR through the xbox one console is eligible for the Simply Rewarding promotion.

If you did order the digital version from microsoft.com (or via xbox one console) then a staff member will have to review your account and see what the issue might be. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to
reply.

DevinGanger · Mar 30, 2017

Did you order from microsoftstore.com or through the xbox website which takes you to www.microsoft.com? Only digital content ordered from microsoft.com OR through the xbox one console is eligible for the Simply Rewarding promotion.

If you did order the digital version from microsoft.com (or via xbox one console) then a staff member will have to review your account and see what the issue might be. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to
reply.
Click to expand...

I followed the link in the email, then clicked the link to view all games.

XBLRewards8 · Nov 3, 2018

Hello DevinGanger,

Those Credits were placed as pending on March 4th, and were deposited as part of the end of month deposit cycle that occurred on the 29th. You can review all Credit and Deposit events from your MyStatement on the MyRewards page, if sorted/viewed by lifetime.

XBLRewards8

Hello DevinGanger,

Those Credits were placed as pending on March 4th, and were deposited as part of the end of month deposit cycle that occurred on the 29th. You can review all Credit and Deposit events from your MyStatement on the MyRewards page, if sorted/viewed by lifetime.

DevinGanger

Did you order from microsoftstore.com or through the xbox website which takes you to www.microsoft.com? Only digital content ordered from microsoft.com OR through the xbox one console is eligible for the Simply Rewarding promotion.

If you did order the digital version from microsoft.com (or via xbox one console) then a staff member will have to review your account and see what the issue might be. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to
reply.

I followed the link in the email, then clicked the link to view all games.

Murphs-A47006C9-2185

Did you order from microsoftstore.com or through the xbox website which takes you to www.microsoft.com? Only digital content ordered from microsoft.com OR through the xbox one console is eligible for the Simply Rewarding promotion.

If you did order the digital version from microsoft.com (or via xbox one console) then a staff member will have to review your account and see what the issue might be. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to
reply.

XBLRewards8

Hello FloriDUH JBot,

Your last purchases were made on March 28th. Keep in mind that our program is based on the UTC time zone. Since March 28th is less than 96 hours ago, we have not yet processed those purchases. Once the 96 hour processing period has elapsed, those Credits
should be pending in your account. Since we have accurately tracked your purchases up to your previous last purchase on the 21st for The Assembly, we do not have any reason to suspect any issues with processing your purchases on the 28th.

Smwutches

The 6,000 points is a Microsoft Rewards program offer, not an Xbox Rewards program offer. For assistance with the Microsoft Rewards program you would need to contact their customer support via their redemption page. Per the terms of that offer, preorders
are not eligible.

Ny 6,000 points for the Simply Rewarding offer