Now this is becoming really frustrating

I CANNOT REDEEM MY XBOX LIVE PREPAID CODE FOR WATEVER REASON!

This has been 4 days! Ive been keep calling you guys in the past 3 days, you guys keep telling me that "Yes, there is a advanced team looking into this problem, they gonna give you a call by tmr" But until this time, no one called me, and yes I have to keep
calling you guys and hearing the same ***. I posted on the community 2 days ago, two guys answed, I appreciate that. But they didnt solve the problem still.

I dont know if there is a team that is looking into this problem? I dont now if they gonna call me or not? All I know is Microsoft just wont give a *** to the customer, and does not care whether if your employees are doing their job or not?

What kind of super inextricable problem can this be? Redeeming a *** membership code.

I did successfully redeem couple codes before, so dont tell me it is my fault. Now my patience is gone, starting to regret didnt buy a PS4 instead of choosing XBOX.

HOPE THERE IS SOMEONE TRYING TO SOLVE THIS PROBLEM, AND HOPE I WILL GET A CALL OR EMAIL BY TMR. 凸

:)

 

100% packet loss?

OK, this is now becoming extremely frustrating. My son cannot play online and cannot communicate with his friends over Xbox Live.

 

Why is this becoming so common now...

You forget spamming like jelly, code trading, and this thread good work.

 

keep posting,,,,hope someone can answer me

 

We need a bit more.information

If the escalations team has your case you don't have any choice but to wait for their.call

As the account.cannot.be touched by any support personnel till they are finished

If it's a trial code then no prepaid codes don't change your status to gold you neeDactual.paid.membership

.for.games ordeals with gold

If you are trying to access certain features keep.in mind games that require actual gold like destiny doesn't work with trials

The trials are meant to be used for non ranked matches

Also if you purchased an out of region codes that won't work either membership codes are region specific

 

And I'm not support fyi

If you didn't know forum support is closed for the weekend

Its business hours only for any other day you need to contact phone support

And since you have an escalation case you need to wait

 

Be interested in how long before you get a forced name change for your game tag.

 

bit more info is here

I bought a live 12 months code, and cannot redeem it. I have checked my region and billing info, they are both on same page. I dont know if the support is close for the weekend, cuz on friday, your phone support guys told me "they gonna call you tmr"

 

Support agents on forums is closed you can see the hours at the right side

 

And its not the region of your account you have to worry about

The region of the code

If you have an French account but bought a us or UK code they won't work

 

OMG,how come you would think that I buy a code that is not match with my account region???

I bought the code in local retails, EBgames if youve heard of.

btw, shouldnt your phone agent knows the support agents working hour better than i do??? enough excuse.

 

Actually they don't know how forums works

 

They send you the link that's it

 

Forum support is actual ms xbox corporate in Redmond

They stick to business hours

On occasion they may pop in on off hours

Phone support is rarely in the us but they have longer hours then forum suppirt

 

I ran into a us agent yesterday I think from Texas