Not visualize the gold subscription (2 stars... 2%)

J3n4Pl1ssk3n · Apr 26, 2017

Dear Team,

I renew my gold subscription with a 12 month card bought from a shop (no discount on it) and still I see 2% on my dashboard panel.

Is there some issue?

Have a nice day

Patrick

:)

J3n4Pl1ssk3n · Apr 26, 2017

My Reward no gold subscription

Hi team,

I renew on march 22 the Gold subscription for 1 year without any promotion and I still see 2% or reward (I have 2 stars) why is not moving to 4%?

Thanks a lot for the support

Patrick

J3n4Pl1ssk3n · Apr 26, 2017

Again - I'm a gold member but is not showed in the live rewards

Dear Team,

I open the same topic 3 time. I'm gold member since the launch of Xbox One... I just renew the subscription with an official card bought from a shop but still I see 2% and not 4% reward (I'm 2 stars).

Can you please fix this or @least tell me what is wrong?

Thanks a lot

Patrick

XBLRewards8 · Apr 27, 2017

Hello J3n4Pl1ssk3n,

Apologies for the inconvenience. Recent changes in our data have caused subscriptions to be categorized in a different manner, which has caused us to no longer accurately track new subscriptions. We are currently working on resolving this issue with the
assistance of another team, and hope to have this issue resolved shortly. We have reviewed your account, and determined that since you did not receive payback last month, this issue has not yet impacted your account negatively.

XBLRewards8

Hello J3n4Pl1ssk3n,

Apologies for the inconvenience. Recent changes in our data have caused subscriptions to be categorized in a different manner, which has caused us to no longer accurately track new subscriptions. We are currently working on resolving this issue with the
assistance of another team, and hope to have this issue resolved shortly. We have reviewed your account, and determined that since you did not receive payback last month, this issue has not yet impacted your account negatively.

XBLRewards8

Hello jahjah671JayJay,

We see that you are being recognized as a Gold member. It is likely you saw a brief break in service as we loaded your recent subscription. If you review your MyStatement on the MyRewards page, you will see you have been rewarded at the Gold MyVIP 2 Star
level for the past few months.

RichardGimber

It was 2 xbox gold subscriptions on 2 different accounts.one of which is not used..

Argontheos

I've got 2 stars. Also got a bubble floating over the rebate which reads, "Your 2% rebate could be 4%! Get double Rewards by going Gold!"

<----- I am a Gold sub. lol

Smwutches

You would need at least 2 gold subscriptions. Each account with the subscription would set up a console as their Home console so the other accounts can share the gold. Then those 2 accounts can sign into the 3rd console and still access their gold.

Not visualize the gold subscription (2 stars... 2%)