Not the movie I bought

xSW627x · Jul 7, 2018

i purchased the movie Rampage and when I click on the Rampage movie there is a #+%&#$ Superman cartoon. How can this be fixed or the purchase refunded?

:)

cesarsant2000 · Jul 7, 2018

I bought Resident Evil Game+Movie Deal - Standard Edition but the movie code is missing

I bought Resident Evil Game+Movie Deal - Standard Edition but the movie code is missing. when I bought the bundle the game began to install instantly but I cant find the movie code, i have looked in the library and in the mail but it does not appear

ZadorTheOnlyOne · Jul 7, 2018

Missing Reward for Movies

Hi,

I bought some movies from the list "Evergreen".

However I only got credited for the "Movie Marathon", but not for "Must Watch".

Thank you for helping.

Zero Jehuty · Jul 7, 2018

Hello!

I suggest going to Contact Us | Xbox Support and going via billing to support and explain what happened.

Zero

Zero Jehuty

Hello!

I suggest going to https://support.xbox.com/en-US/contact-us and going via billing to support and explain what happened.

Zero

AssertiveGrub90

If you get a message telling you to contact support then you should contact support.

c00per 1983

I have the same issue with xbox 360 xbox 1 and PC!!!! service status states no issues when there clearly is purchased how to train your dragon for my little boy on Friday for him to be dissapointed 🤬 and I cannot watch any of my other purchased items
needless to say I will no longer purchase anything from the xbox store hard copies only from now on

WPAK

Hi there,

if you haven't yet, please try the following steps:

Please try the manual power cycle steps like mentioned on the following link:

http://support.xbox.com/xbox-one/console/power-cycle-console, be sure to wait at least 60 before the next step
Power down any network related devices tlike a modem/router and disconnect them from power for at least 2 minutes.
Reconnect the network devices again and power these on, wait until they are fully booted.
Power on the console again.
Try the movie again

Let us know the results and if it shows any errors etc. be sure to mention those too

Kerbs22

I just dowloaded Zune to test it on my PC and again, no sound. So I guess it's the movie. How do I get a refund?

Not the movie I bought