Not sure if Gold Auto renewal is off?

Discus and support Not sure if Gold Auto renewal is off? in XBoX on Consoles to solve the problem; Hi, I was charged 6.99 today from XBL and just realised I left auto renewal on for this account (I don't use it anymore) I signed into my account and... Discussion in 'XBoX on Consoles' started by BalOPplzNerf, Apr 19, 2015.

  1. BalOPplzNerf
    BalOPplzNerf Guest

    Not sure if Gold Auto renewal is off?


    Hi, I was charged 6.99 today from XBL and just realised I left auto renewal on for this account (I don't use it anymore) I signed into my account and switched auto renewal to off, but even still when I go to my subscriptions it says it will renew on the
    17/5/2015, which is a month from now.

    Here is a screenshot showing what I am talking about ; http://i.imgur.com/WHXG6sl.png

    Can someone here from Microsoft maybe verify that auto renewal has indeed been switched off and I won't be billed again and again each month? I don't use this account anymore and want to cancel my subscription and remove my payment info ASAP.

    :)
     
    BalOPplzNerf, Apr 19, 2015
    #1
  2. RobertReido
    RobertReido Guest
    2 Months for £2

    No, your gold membership will not be affected even if you turn off Auto-Renewal.

    PLEASE NOTE: If you deactivate Auto-Renewal. Your Xbox LIVE Gold Membership will end on the date of expiration.
     
    RobertReido, Apr 19, 2015
    #2
  3. Prepaid card

    Hi, my name Sergey, i'm not found information about

    auto-renewal live gold if i bought prepaid card. prepaid card will be auto-renewal or not?

    PS sorry, my english is badNot sure if Gold Auto renewal is off? :)
     
    ImmortalHero64, Apr 19, 2015
    #3
  4. Smwutches
    Smwutches Guest

    Not sure if Gold Auto renewal is off?

    Your best bet would be to contact support directly so you can speak to billing to make sure it's turned off. If it's not, they would be the ones to make sure it gets turned off.
    support.xbox.com/contact-us
     
    Smwutches, Apr 19, 2015
    #4
  5. Smwutches Win User

    Not sure if Gold Auto renewal is off?

    Your best bet would be to contact support directly so you can speak to billing to make sure it's turned off. If it's not, they would be the ones to make sure it gets turned off.
    support.xbox.com/contact-us
  6. SSondag Win User

    How do I turn off auto renewal

    When you turn off the auto renewal on a gold subscription, you are only turning it off on the gold you have at that time. If you go back a few days later or a month later and purchase a new gold subscription (because you are controlling when you make that
    purchase) then the auto renewal turns back on. You will then have to have that auto renewal turned off again. The auto renewal is not turned off forever, it's only turned off for the current gold subscription that you have. Hope that explains it a bit more.
  7. Smwutches Win User

    Xbox Family Gold Pack renewal to single gold pack

    If you still have auto-renewal turned on, you'll need to call support to have them turn it off.

    With the family plan I'm not sure if adding a card will just convert it to a single gold account, but the best thing to do is just turn off auto-renewal if you're not planning on renewing the family plan at all.
  8. chuckles0991 Win User

    Expiration date help

    Auto renewal isn't on. I make sure I turn it off after each Gold purchase, not to mention I've checked to make sure the auto-renewal was turned off several times since the initial purchase since there is another bank account associated. Auto- renewal isn't
    turned on and hasn't been on, no extra charges are on either bank account. Its just best for someone to close this question because this isn't going anywhere.
  9. Kiesey Win User

    Transferring xbox live gold from one account to a different one

    You are not able to transfer gold from one account to another account your gold subscription is forfiet, Make sure you have auto renewal turned off so when this subscription ends that it doesn't renew again.
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Not sure if Gold Auto renewal is off?

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