Not staying signed in to Account (Minecraft PS5)

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Sir.tony

What's happening exactly?
Are you trying to link your PSN account with your Microsoft account?
If yes, are you receiving an error message? What's saying?

Same thing is happening to me on my ps4. It says my account is already connected to another account but I received an email saying that the Microsoft account was logged into PlayStation but on my ps minecraft shows that I’m not logged in. I’ve already contacted PlayStation and Minecraft and they both told me the same thing but nothings changed. I’m in desperate need of help

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

If you signed in with a new Microsoft account on your PS5, you will not be able to access your old Minecraft account that was linked to your previous Microsoft account.

To access your old Minecraft account, you will need to sign in to your PS5 with your old Microsoft account credentials. If you cannot remember your password, you can try to reset it using the Microsoft Account Recovery page.

If you are still unable to access your old Minecraft account, you may need to contact Minecraft support for further assistance. They may be able to help you recover your account or link your new Microsoft account to your old Minecraft account.

On Minecraft and Minecraft dungeons it says sign into Microsoft Account. I do it says to sigh into the account that’s already connected. And I did and it says the same thing to go back to the other account. I been trying since Christmas it’s impossible. I spend at lest 4 hours a day trying different ways to sign in on my ps5.

Hello Lexy, thanks for reaching out for support on the Xbox forum. I'm sorry that you're experiencing this frustrating error with Minecraft on your PS5. I'm happy to help you in any way that I can.

The drowned error is related to issues with your login credentials.

First, in a web browser go to account.microsoft.com and make sure your account log in is working as expected.

Then, on your PS5, go to Minecraft settings and open the Profile section and choose the option to "Clear Account Sign-In Data", then close the game. Restart your PS5, and then launch Minecraft and try signing in again with your Microsoft account.

If that doesn’t solve the issue, please contact Minecraft support directly for further assistance here:

https://help.minecraft.net/hc/en-us/request/new...