Not seeing Rewards points

Discus and support Not seeing Rewards points in XBoX Rewards & Social to solve the problem; I am an Xbox Customer Support Consultant. I have a customer that purchased an Xbox One X, he is located in Canada. He purchased the Xbox One X through... Discussion in 'XBoX Rewards & Social' started by FrizzleDizzle, Dec 14, 2017.

  1. FrizzleDizzle
    FrizzleDizzle Guest

    Not seeing Rewards points


    I am an Xbox Customer Support Consultant. I have a customer that purchased an Xbox One X, he is located in Canada. He purchased the Xbox One X through the Microsoft Store. He is not seeing any rewards points for that purchase. Can you provide me with any
    information as it relates to this?

    :)
     
    FrizzleDizzle, Dec 14, 2017
    #1
  2. Smwutches
    Smwutches Guest
    Not seeing VIP reward points added.

    Rebates are calculated after the end of the month and given by the 15th of the next month. So it's too soon to see credits pending for October.

    Physical discs will only award credits if they are part of a specific offer on the site. Otherwise, there is no way to receive credit for them.
     
    Smwutches, Dec 14, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Not seeing VIP reward points added.

    Hello Sliverin,

    I can confirm Smwutches' answer. October purchases have not yet been calculated and Rewarded. Also, while we do have an offer for physical disc purchases from the MicrosoftStore.com site, at this moment we do not have an offer to award purchases from a physical
    location.
     
    XBLRewards8, Dec 14, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Not seeing Rewards points

    There have not been any offers to receive credits for purchasing an Xbox One X.
     
    Smwutches, Dec 14, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello FrizzleDizzle17,

    There is no offer that gives Credits for a Xbox One X purchase.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    Not seeing Rewards points

    There have not been any offers to receive credits for purchasing an Xbox One X.
  7. XBLRewards8 Win User

    Not seeing Rewards points

    Hello FrizzleDizzle17,

    There is no offer that gives Credits for a Xbox One X purchase.
  8. HomegrownSilky Win User

    why is my microsoft rewards app showing that i only have 520 points when my xbox shows that i have over 37k game points?

    Rewards points are not the same as gamerscore. The 37k you see on Xbox is your achievement score. The points on Rewards are gained by completing rewards tasks. The achievement score is just for show. It gets you nothing. Your rewards points are the only ones that can be used to acquire things.
  9. matt1912-96D1F147-4A Win User

    dont see My rewards points

    I suggest posting this on the rewards forum as it is a different set of people who deal with them, and can look into it directly for you rather than us giving advice.

    forums.xbox.com/.../default.aspx
  10. Smwutches Win User

    Not seeing VIP reward points added.

    Rebates are calculated after the end of the month and given by the 15th of the next month. So it's too soon to see credits pending for October.

    Physical discs will only award credits if they are part of a specific offer on the site. Otherwise, there is no way to receive credit for them.
Thema:

Not seeing Rewards points

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