Not recognizing premium subscription

I am sorry you are having problems with your subscription to Solitare. Of course, you should not be having this problem. Please do trust me that the problems are not some kind of "racket", though I understand the frustration and being bounced back and forth
does seem like badminton.

For the past almost 10days there have been issues with the MS store with purchasing and authorization of prior purchases. You can check that status here https://beta.support.xbox.com/xbox-live-status .

As of now the servers are up with no issues, so if you are still having issues with being sent back to the non-premium version, then we need to first do a store reset. Press Windows+R and type "wsreset" (without the quotes). Go get a snack as it takes some
time. I usually follow that with a reboot to have a fresh and clean sign in with Microsoft Live.

If your purchase history is back, but the game still defaults to the ad version of Solitare, I would uninstall Solitare, reset the store again, reboot and then reinstall Solitare from your purchased Premium history.

If your history has not been cleared up and does not show correctly your purchases, your best solution is to contact the help desk via the methods shown on the server status page.

I do hope this all clears up quickly. Please let us know how it turns out. With more information, there may be more we can suggest to troubleshoot and repair.

Same problem here.

The subscription was renewed but the app doesn't recognize the premium status.

I have tried to reinstall the app, restarted the phone and updated the payment method of the subscription.

Nothing had helped so far.

Never mind I got it. I had to tell the same computer to upgrade again. It recognized I had an active subscription and re-enabled Premium without charging me again.

I don't understand why Microsoft is not doing anything about this. This is a common bug for many users. We are paying for a premium subscription. And what do we get? No support, Ads, a tons of frustration.

I have the issue since July. I tried to uninstall/reinstall the game hundred of times without sucess. Premium subscription is simply not recognized. I even tried to ask Windows 10 to do a reinstall. Premium was back few hours and then disappeared again.

Every time I try to apply for Premium again, I got the same error message: [CV:B/pjEg5w4E6rLEYq.146.1] (the sequence seems to change everytime except the 146.1).

PLEASE DO SOMETHING!

Loic

Same here.

Actually, it's a problem on Microsoft's end, as I bought it on the market place. It is a known issue for players who bought BF4 premium edition, instead of BF4 then the Premium pass (separately).

Battlelog doesn't recognize us as premium member, and it's essentially because of Microsoft.