Not Recognizing Gold Membership?

Discus and support Not Recognizing Gold Membership? in XBoX on Consoles to solve the problem; I received an email confirmation on March 3rd that my Gold membership was renewed for my Xbox One. However, when I go to check the games with gold, it... Discussion in 'XBoX on Consoles' started by D29TX, Mar 7, 2015.

  1. D29TX
    D29TX Guest

    Not Recognizing Gold Membership?


    I received an email confirmation on March 3rd that my Gold membership was renewed for my Xbox One. However, when I go to check the games with gold, it tells me that I need to get a gold membership to get the benefits. Is there a problem that is preventing
    me from seeing these games or what do I need to do to access the games with gold and other discounts? I was able to download Rayman Legends the other day, but that was the last time I was able to get to the gold members section. Thank you for any help. God
    Bless!

    :)
     
    D29TX, Mar 7, 2015
    #1
  2. Django unslaved
    Django unslaved Guest
    Xbox live reward issues

    : when i sign up for rewards it is not recognizing me as an xbox live gold member on xbox one
     
    Django unslaved, Mar 7, 2015
    #2
  3. Bigger Muffin
    Bigger Muffin Guest
    system not recognizing gold

    We are having the exact same issue and have tried everything including what you suggested with no solution either

     
    Bigger Muffin, Mar 7, 2015
    #3
  4. Hordie
    Hordie Guest

    Not Recognizing Gold Membership?

    Hi D29TX,

    From the looks of your forum account, you're Xbox Live Gold which is great! Sorry you're having issues getting in the Gold Members section. Please try to do the following and let us know if you can see it.

    First, if you have your Xbox for quick start-up try to set it to "Energy Saving Mode" in the settings. Turn your Xbox off, then Turn your Xbox back on. The reboot will take longer.

    Second if that doesn't work. With your Xbox Powered on, please hold down the power button for about 10 seconds. Your Xbox should turn off very quickly. Leave it off for a couple minutes, then turn it back on.

    Third, if those solutions do not work, Unplug your Xbox from the wall for a few minutes. Plug is back in and test.

    Fourth, If that doesn't work. follow this link to remove your account from the Xbox. Your games should be saved on the cloud so no worries there. After
    you've removed your account download it again.

    If all those steps do not work I would suggest
    contacting support here    .
     
    Hordie, Mar 10, 2015
    #4
  5. D29TX
    D29TX Guest
    Thank you for the answer. I go to try what you suggested and it was working. IDK what caused it but I am glad that it worked. Again, thanks for the reply.
     
    D29TX, Oct 31, 2018
    #5
  6. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  8. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  9. WPAK Win User

    Gold Membership not recognized

    Hi there,

    please double check http://account.microsoft.com/services to see if the subscription is showing there.

    If the subscription shows, try the following steps

    Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

    Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
    http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

    Redownload your profile

    If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
    http://support.xbox.com/contact-us

    Let us know the results
  10. Hordie Win User

    Not Recognizing Gold Membership?

    Hi D29TX,

    From the looks of your forum account, you're Xbox Live Gold which is great! Sorry you're having issues getting in the Gold Members section. Please try to do the following and let us know if you can see it.

    First, if you have your Xbox for quick start-up try to set it to "Energy Saving Mode" in the settings. Turn your Xbox off, then Turn your Xbox back on. The reboot will take longer.

    Second if that doesn't work. With your Xbox Powered on, please hold down the power button for about 10 seconds. Your Xbox should turn off very quickly. Leave it off for a couple minutes, then turn it back on.

    Third, if those solutions do not work, Unplug your Xbox from the wall for a few minutes. Plug is back in and test.

    Fourth, If that doesn't work. follow this link to remove your account from the Xbox. Your games should be saved on the cloud so no worries there. After
    you've removed your account download it again.

    If all those steps do not work I would suggest
    contacting support here    .
Thema:

Not Recognizing Gold Membership?

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