Not recieving my reward points

Discus and support Not recieving my reward points in XBoX Rewards & Social to solve the problem; I was looking through my order history and it shows I was suppose to have an xbox live rewards deposit back in January and I have not received anything... Discussion in 'XBoX Rewards & Social' started by BRkillshot914, Mar 10, 2017.

  1. Not recieving my reward points


    I was looking through my order history and it shows I was suppose to have an xbox live rewards deposit back in January and I have not received anything up to this date. I have called xbox support and was told to bring my concerns here. Thank you for your
    help in advance.

    :)
     
    BRkillshot914, Mar 10, 2017
    #1
  2. Not receiving

    not recieving my rebate back for buying in store, not recieving rewards for completing quests
     
    MasterBongRips, Mar 10, 2017
    #2
  3. BiG CUZ 1993
    BiG CUZ 1993 Guest
    not recieving my rewards points

    I have not been giving any rewards points
     
    BiG CUZ 1993, Mar 10, 2017
    #3
  4. Not recieving my reward points

    To add to this post I was suppose to receive the rewards for purchasing the xbox one s back in December 2016 and that is the deposit that looks to be in my account in my order history on January 2017 but I have not received anything.
     
    BRkillshot914, Mar 10, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello BRkillshot914,

    Unfortunately, once Credits are deposited into your account, we can no longer take any action on them. You would have to contact Xbox Billing Support for assistance with this issue. However, as you state, we can confirm seeing a deposit of 50,500 Credits
    (50.50 USD) deposited into your account on January 25th. These should show up as a refund with a negative amount on your commerce page at (Sign in to your Microsoft account). If you cannot find this refund there,
    and did not already make a purchase using your Microsoft Account as the payment method, you would have to follow up with Billing Support for additional assistance. Apologies for the inconvenience.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Twist And Flip Win User

    15,000 myRewards never got credit off punchcard

    when will i recieve the 15,000 points per game off the punchcard for my rewards i should be VIP by now should be getting double my points
  7. XBLRewards8 Win User

    Not recieving my reward points

    Hello BRkillshot914,

    Unfortunately, once Credits are deposited into your account, we can no longer take any action on them. You would have to contact Xbox Billing Support for assistance with this issue. However, as you state, we can confirm seeing a deposit of 50,500 Credits
    (50.50 USD) deposited into your account on January 25th. These should show up as a refund with a negative amount on your commerce page at (https://commerce.microsoft.com/). If you cannot find this refund there,
    and did not already make a purchase using your Microsoft Account as the payment method, you would have to follow up with Billing Support for additional assistance. Apologies for the inconvenience.
  8. Murphs-A47006C9-2185 Win User

    Not recieving my reward points

    It takes 1-2 business days and the staff only works Monday - Friday from 9am to 5pm PST (no weekends).
  9. Murphs-A47006C9-2185 Win User

    Not recieving my reward points

    You will want to re-post this topic in the Support forum if you have not already. Just change the forum type to Support (this is Discussion).

    The staff does not monitor this forum type.
  10. BRkillshot914 Win User

    Not recieving my reward points

    Thank you, I posted in both when I posted this one just to be on the safe side but still no reply from the support forum.
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Not recieving my reward points

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