Not receveing the rewards deposit - wrong address

You will need to post in the support section of this forum in order for support to look into it for you.

In order for support to check into your account, you will need to post in the Xbox Rewards Questions support forum.

Your lifetime credits earned is the total amount of credits you have earned since joining the program. It includes credits that are pending as well as any that have been deposited. So if you have less pensing credits than the amount of lifetime credits,
you have had some deposits. Your statement on the MyReqards section of the site will list when any deposits took place. You can then verify the deposits by checking your returns at
http://commerce.microsoft.com

The. I havent receved any of the currency from my rewards redmptions

How do we fix this

I think that is for the rewards program....correct me if im wrong but, it takes a while, and only deposited on the 1st and 15th of the month

Hello Dark Kenjiro,

It looks like the information we are receiving from billing caused you to be labeled as Canadian, which is why we deposited into CAD for your account. Unfortunately, once Credits are deposited, we cannot take action on them. You may wish to reach out to
billing support (support.xbox.com/contact-us) and have them investigate your account. This information reporting you with Canadian billing is also why your deposits have been failing; when we attempted to deposit USD from your US Rewards
Account, into your Canadian billing account, the process failed. We have been working with another team on resolving deposit issues, which is why this deposit succeeded. We have no power over billable accounts, and cannot adjust your billing accounts in any
way. Apologies for any inconvenience.