Not receiving Xbox messages or notifications

Blaze X Trigger · Apr 17, 2017

Hello

For quite a while now I haven't been able to receive game/party invites and other notifications like someone following me. Now for some reason I am not receiving any messages, yet some of them are showing up in the 360 emulator message section. Also my Xbox
app stopped receiving messages around the same time my Xbox did. I've tried a hard reset and removing/installing my profile. Can someone please help me?

:)

AlphaWolf1336 · Apr 17, 2017

Not receiving messages

I am not receiving any messages from friends. Notifications such as party invite or game invite show up, but messages will not. I even went into notifications and seen that messages were on.

Mister Maka · Apr 17, 2017

Not receiving messages notifications...

Hey there For the Cubbies!

Sorry to hear about the notification issues you're having. Can you try
Removing Your Xbox Live Profile, power cycle your Xbox One (hold down power button for 8-10 seconds), and then redownload your profile? Let us know if there's any change with notifications then.

Misses Quinzel · Apr 18, 2017

Hey there, Isolated Space!

I'm sorry to see any notifications issues! At this time, we're currently investigating an issue with party and game invites, however messaging is working. I'd like you to try a few things for me, but wanted to note that there are current issues and you may
want to test this out a few times over the next day or so.

First, reset all of your
notifications settings, doing that hard reset, and then setting them back to what they were. You will want to do this on the Xbox App, too (under Settings).

After that, if they still aren't showing up, wire the console with an ethernet cable to your router if wireless, or vice versa. This will help eliminate any possible connection issues impacting you.

Lastly, make sure
the console is up to date. We have an update out this week, and it may help to resolve this.

Let me know how this goes! Again, if they aren't working for party and game invites, but messages work after this, wait a bit and then try again. It might be related to the current issue we're investigating.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

OmiN3Z · Aug 29, 2018

I have the same issues ive called countless times and still no messages

Hey there, Isolated Space!

I'm sorry to see any notifications issues! At this time, we're currently investigating an issue with party and game invites, however messaging is working. I'd like you to try a few things for me, but wanted to note that there are current issues and you may
want to test this out a few times over the next day or so.

First, reset all of your
notifications settings, doing that hard reset, and then setting them back to what they were. You will want to do this on the Xbox App, too (under Settings).

After that, if they still aren't showing up, wire the console with an ethernet cable to your router if wireless, or vice versa. This will help eliminate any possible connection issues impacting you.

Lastly, make sure
the console is up to date. We have an update out this week, and it may help to resolve this.

Let me know how this goes! Again, if they aren't working for party and game invites, but messages work after this, wait a bit and then try again. It might be related to the current issue we're investigating.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting.
Click to expand...

infernoking13 · Nov 1, 2018

It was bugging out at one point check to see if you notifactions got turn off

Mister Maka

Hey there For the Cubbies!

Sorry to hear about the notification issues you're having. Can you try
Removing Your Xbox Live Profile, power cycle your Xbox One (hold down power button for 8-10 seconds), and then redownload your profile? Let us know if there's any change with notifications then.

OmiN3Z

I have the same issues ive called countless times and still no messages

Hey there, Isolated Space!

I'm sorry to see any notifications issues! At this time, we're currently investigating an issue with party and game invites, however messaging is working. I'd like you to try a few things for me, but wanted to note that there are current issues and you may
want to test this out a few times over the next day or so.

First, reset all of your
notifications settings, doing that hard reset, and then setting them back to what they were. You will want to do this on the Xbox App, too (under Settings).

After that, if they still aren't showing up, wire the console with an ethernet cable to your router if wireless, or vice versa. This will help eliminate any possible connection issues impacting you.

Lastly, make sure
the console is up to date. We have an update out this week, and it may help to resolve this.

Let me know how this goes! Again, if they aren't working for party and game invites, but messages work after this, wait a bit and then try again. It might be related to the current issue we're investigating.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting.

infernoking13

It was bugging out at one point check to see if you notifactions got turn off

Misses Quinzel

Hey there, Isolated Space!

I'm sorry to see any notifications issues! At this time, we're currently investigating an issue with party and game invites, however messaging is working. I'd like you to try a few things for me, but wanted to note that there are current issues and you may
want to test this out a few times over the next day or so.

First, reset all of your
notifications settings, doing that hard reset, and then setting them back to what they were. You will want to do this on the Xbox App, too (under Settings).

After that, if they still aren't showing up, wire the console with an ethernet cable to your router if wireless, or vice versa. This will help eliminate any possible connection issues impacting you.

Lastly, make sure
the console is up to date. We have an update out this week, and it may help to resolve this.

Let me know how this goes! Again, if they aren't working for party and game invites, but messages work after this, wait a bit and then try again. It might be related to the current issue we're investigating.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

XBF Ezra G

Hi Natpars,

Thanks for your post. I understand you are receiving unwanted notices from Mixer. Are you receiving these messages in "Messages from Xbox Live" or in your Notification Center? You can adjust settings for notifications by following steps here:

Pop-up Notifications on Xbox One.

I hope this helps.

Not receiving Xbox messages or notifications