Not Receiving Sign-In Verification codes for Xbox App

Discus and support Not Receiving Sign-In Verification codes for Xbox App in XBoX Accessibility to solve the problem; I recently had to change my email, I am receiving sign-in codes when it comes to adding an email using my backup email but I do not get that option... Discussion in 'XBoX Accessibility' started by Qwinems, May 28, 2025.

  1. Qwinems
    Qwinems Guest

    Not Receiving Sign-In Verification codes for Xbox App


    I recently had to change my email, I am receiving sign-in codes when it comes to adding an email using my backup email but I do not get that option when trying to sign in to the Xbox app. The Xbox app keeps saying it is sending a code to my new email (I've gotten none), I have been trying for 2 weeks and even made a completely new email to try and receive the code. None of it is working, nothing in spam, nothing coming in late. Just no codes being sent to me. Does anyone know how to fix this. I am pointlessly paying for Game Pass at this point and not sure what I should do.

    :)
     
    Qwinems, May 28, 2025
    #1
  2. Faline C Win User

    Not Receiving Sign-In Verification codes for Xbox App

    Hello Qwinems, sorry you’re dealing with this. Not being able to access your account, especially while paying for Game Pass, is really frustrating. I'm happy to lend a hand finding a solution here.

    Try signing in through a web browser at account.microsoft.com instead of the Xbox App. That will help to determine if the issue is with the Xbox App or with your account. If you can sign in on the website, try switching your verification method to a phone number or a verification app instead of an email.

    If you’re able to get the code through the browser but the Xbox app still won’t cooperate, try resetting the Xbox app. You can do that by going to Settings > Apps > Xbox App > Advanced options > Reset. Then, reset the Microsoft Store by typing wsreset into the Run dialog (Windows key + R).

    You can also use this Xbox Support article for more troubleshooting:

    https://support.xbox.com/en-US/help/account-pro...

    Let me know how it goes or if you have any other questions!
  3. iiArsenal Gear Win User

    Not getting verification code email

    Thank you for the response, I mostly only noted the two emails as means to explain that I am still able to receive the verification email, but for only one account, when I need it sent to the other account, and it's only when I try to sign in on the app store and Xbox apps that it requires me to use a verification code.

    I can log in just fine elsewhere, like xbox.com and my console, just not the app store/ Xbox companion app on PC (because I'm not getting the verification that isn't going to my email)
  4. EggsBoxJuan Win User

    Please help!!! Receiving error code: 801531011 when trying to download profile

    If that doesn't work, you may have enabled two step verification.

    -

    http://windows.microsoft.com/en-us/windows/two-step-verification-faq
    -

    I turned on two-step verification. How do I sign in to apps or devices that don't accept security codes?

    Some apps (like the mail apps on some smartphones) or devices (like the Xbox 360, for example) can't prompt you to enter a security code when you try to sign in. If you get an incorrect password error with an app or device, you'll need to create a unique
    app password to sign in. Once you've signed in with your app password, you're all set to use that app or device. You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security code.

    -

    You have two choices with two step verification, generate an app password and use that in place of your regular password or disable two step verification and use your regular password.
  5. EggsBoxJuan Win User

    Cannot Download Profile to Xbox 360.

    Just in case you're not using the app password.

    -

    windows.microsoft.com/.../two-step-verification-faq

    -

    I turned on two-step verification. How do I sign in to apps or devices that don't accept security codes?

    Some apps (like the mail apps on some smartphones) or devices (like the Xbox 360, for example) can't prompt you to enter a security code when you try to sign in. If you get an incorrect password error with an app or device, you'll need to create a unique
    app password to sign in. Once you've signed in with your app password, you're all set to use that app or device. You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security code.
  6. EggsBoxJuan Win User

    need assistance to see if my MSA is broken

    Did you enable two step verification recently?

    -

    windows.microsoft.com/.../two-step-verification-faq

    -

    Some apps (like the mail apps on some smartphones) or devices (like the Xbox 360, for example) can't prompt you to enter a security code when you try to sign in. If you get an incorrect password error with an app or device, you'll need to create a unique
    app password to sign in. Once you've signed in with your app password, you're all set to use that app or device. You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security code.
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Not Receiving Sign-In Verification codes for Xbox App

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