Not receiving rewards

Hi,

I have not been receiving my rewards for awhile, which I think is because I moved from the US to the UK. I would like to fix this, so I believe I post here and then opt out and then opt back in two days later? I won't loose any of my un-deposited rewards,
correct? Thank you!

:)

 

Not Receiving Rewards

Hi there can i have some help please, as not getting my rewards/points that im entitled too.

 

Not receiving rewards

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

As of July 1, 2014, there are no offers to receive credits for renewing gold.

 

Hello harktheharreld,

I can confirm that it looks like your region migration is causing your issue. Since you registered into the program as a US Microsoft Account member, we created a US Rewards Account for you. When you changed to a UK Microsoft Account, your regions were no
longer matching, which causes an error to occur when we attempt to deposit USD into your Microsoft Account, which only accepts GBP. Furthermore, since you have a US Rewards Account, we can only Reward purchases made in USD.

If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered.

If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one. However, as this process closes out your US Rewards Account and creates an entirely new UK Rewards
Account, all your other progress will not be able to be transferred. The transfer will be relatively simple; just open up a new post when your process has completed, and we will confirm if your regions are correctly matching and start the transfer process.
Thanks for following up with us!