Not receiving rewards points for pre ordering games

Discus and support Not receiving rewards points for pre ordering games in XBoX Rewards & Social to solve the problem; I’ve preordered games digitally for over a year now and I haven’t received any reward points for it at all b9377569-92a1-4017-8208-3c0d154f26d8 Discussion in 'XBoX Rewards & Social' started by XIxRHIN0 HDxIX, Sep 14, 2017.

  1. XIxRHIN0 HDxIX
    XIxRHIN0 HDxIX Guest

    Not receiving rewards points for pre ordering games


    I’ve preordered games digitally for over a year now and I haven’t received any reward points for it at all

    :)
     
    XIxRHIN0 HDxIX, Sep 14, 2017
    #1
  2. Porsche Kid 911
    Porsche Kid 911 Guest
    Not getting pre-order rewards

    I do not get rewards for pre-ordering games my friends do but I don't I haven't received any since I pre-ordered Gears of War 4 didn't get that in any after can you please tell me why I'm not receiving my bonuses rewards for pre-ordering games and what can
    I do to get it
     
    Porsche Kid 911, Sep 14, 2017
    #2
  3. niwshki
    niwshki Guest
    niwshki, Sep 14, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Not receiving rewards points for pre ordering games

    You'll need to post in the support section of this forum in order for support to check into your account. Keep in mind that you only receive credits for preorders if there is a specific offer for them (like the current Games on Demand punchcard).
     
    Smwutches, Sep 14, 2017
    #4
  5. DreamAngelCore
    DreamAngelCore Guest
    I am having the same issue and no one can tell ne anything. 4 hours on the phone to tell me FINALLY to post here............not impressed
     
    DreamAngelCore, Sep 14, 2017
    #5
  6. niwshki
    niwshki Guest
    niwshki, Sep 22, 2017
    #6
  7. niwshki
    niwshki Guest
    From https://forums.xbox.com/en-US/thread/f7ec754b-f7dd-4643-94c8-cce6a0ad0dab

    If you're looking to get some assistance on an Xbox Live Rewards program issue, post your inquiry at the Xbox
    Live Rewards Questions Support Forum    . When you make a post, change the "Type" to "Support" and we'll help you there.

    FOLLOW THE INSTRUCTIONS ON HOW TO GET HELP
     
    niwshki, Nov 3, 2018
    #7
  8. BigCy11 Win User

    "Xbox Rewards Down for Short Maintenance"

    Rewards are back online and points for pre order received (not yet for Forza).
  9. Murphs-A47006C9-2185 Win User

    I`ve got your reply.

    Virtually every quarter, pre-orders have their own promotion that run and typically reward 15,000 reward points for pre-ordering 3 eligible titles. Unless you are a 5 Star MyVip member and receive the full 10% back then that promotion is worth more than
    you would get if you just pre-ordered them at received MyVip % back.
  10. -- Rick -- Win User

    didnt get 15000 reward points for pre ordering

    Hi MobToOoL,

    I am assuming you mean this offer : "Exclusive to Xbox Live Rewards members, you can pre-order your Xbox One or Xbox 360 games through Microsoftstore.com and earn 15,000 Rewards Credits for each pre-orderable game..."

    In the
    terms and conditions     it says you get the points once the games have shipped. They wouldn't give out points before the games shipped in case you tried to cancel your pre-order after receiving the points.

    Hope that helps.
  11. DreamAngelCore Win User

    Not receiving rewards points for pre ordering games

    I am having the same issue and no one can tell ne anything. 4 hours on the phone to tell me FINALLY to post here............not impressed
  12. Smwutches Win User

    Not receiving rewards points for pre ordering games

    You'll need to post in the support section of this forum in order for support to check into your account. Keep in mind that you only receive credits for preorders if there is a specific offer for them (like the current Games on Demand punchcard).
Thema:

Not receiving rewards points for pre ordering games

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