Not receiving rewards for purchases.

Discus and support Not receiving rewards for purchases. in XBoX Rewards & Social to solve the problem; For several months now I haven't received points for purchases. I have been getting the monthly surveys, and the FREEdom Free Pass rewards, but not for... Discussion in 'XBoX Rewards & Social' started by DEADPOOL qp, Dec 1, 2017.

  1. DEADPOOL qp
    DEADPOOL qp Guest

    Not receiving rewards for purchases.


    For several months now I haven't received points for purchases. I have been getting the monthly surveys, and the FREEdom Free Pass rewards, but not for my purchases. The purchases appear in my Microsoft account. I receive emails regarding them. However the
    points are never allocated to the rewards page. I was under the impression that we received points for purchases made. Can you please clarify this situation for me?

    :)
     
    DEADPOOL qp, Dec 1, 2017
    #1
  2. Splattered23
    Splattered23 Guest
    Not receiving rewards for purchases

    I preordered 4 or 5 games prior to release for the punch card challenge yet I don't have any pending credits now (The challenge did state I had 15000 pending when it was still up last month) but my VIP star rank has not moved at all in I don't know how long
    regardless of the amount of money I have spent under my account...

    Every time I post a question about it my post gets answered but then immediately locked so I can't ask for updates later down the road unless I make a whole new thread.

    Very frustrating.
     
    Splattered23, Dec 1, 2017
    #2
  3. Smwutches
    Smwutches Guest
    Not receiving rewards for purchases

    For regular offers they do show as pending about 96 hours after completing the offer. But VIP rebates are treated differently.
     
    Smwutches, Dec 1, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Not receiving rewards for purchases.

    Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.
     
    Smwutches, Dec 1, 2017
    #4
  5. DEADPOOL qp
    DEADPOOL qp Guest
    I thought they had merged the rewards with Microsoft rewards and that you got points per dollar spent in store.
     
    DEADPOOL qp, Dec 1, 2017
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello DEADPOOL qp,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at
    https://rewards.xbox.com/mymissions/
    .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
    YOU! We've got your answer here.
    " (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
    as of July 2014.

    MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
    2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

    For example, since many of your purchases have been consumables, they have completed FREEdom Rewards offers. However, since game consumables are not eligible for MyVIP, they have not increased your MyVIP progress.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. Hoskayra Win User

    Reward points

    Hello Stubedoo54, My name is oskayra and it will be a pleasure to help you.

    I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We do not work for Microsoft and do not have access to any user accounts.

    That's correct, you do not receive reward points for purchasing game add-ons. You will only receive reward points for purchasing full games.

    In the case of Avatar Frontiers of Pandora, the game was released on March 25, 2023. If you purchased the game before March 25, you may have received reward points. However, if you purchased the game after March 25, you will not receive reward points.

    In the case of Destiny 2 Lightfall, the game will be released on August 24, 2023. If you purchase the game before August 24, you may receive reward points. However, if you purchase the game after August 24, you will not receive reward points.

    If you want to make sure you receive reward points for purchasing a game, you can check the Xbox rewards page before making your purchase. The rewards page will display all games that award reward points.

    Here are some tips to get reward points for purchasing games:

    Buy new and popular games. New, popular games typically award more reward points than older or less popular games.

    Buy games on the Xbox Store. Games purchased from the Xbox Store earn more reward points than games purchased from other stores.

    Buy games with an Xbox Game Pass subscription. Games purchased with an Xbox Game Pass subscription also earn reward points.

    I hope this information is helpful to you.

    Merry christmas.

    Sincerely,
    Oskayra.
  8. Murphs-A47006C9-2185 Win User

    It's not fare

    The Xbox Live Reward program only rewards users for making purchases, and when they make purchases it takes at least 1 cycle to receive rewards. If your friend only joined yesterday he was not rewarded from the Xbox Live Program. He could have received it
    from the Microsoft/Bing Reward program (separate) or from Sales/Promotions (separate).
  9. XBLRewards8 Win User

    Not receiving rewards for purchases.

    Hello DEADPOOL qp,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at
    https://rewards.xbox.com/mymissions/
    .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
    YOU! We've got your answer here.
    " (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
    as of July 2014.

    MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
    2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

    For example, since many of your purchases have been consumables, they have completed FREEdom Rewards offers. However, since game consumables are not eligible for MyVIP, they have not increased your MyVIP progress.
  10. Smwutches Win User

    Not receiving rewards for purchases.

    Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.
  11. Smwutches Win User

    Not receiving rewards for purchases

    For regular offers they do show as pending about 96 hours after completing the offer. But VIP rebates are treated differently.
Thema:

Not receiving rewards for purchases.

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