Not receiving rewards for any of my purchases

Hello SKOOMA NINJA,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

We see that you received Credit for the FREEdom Rewards offer. Please keep in mind that purchases can take up to 96 hours to be processed.

Hello BadShip81,

From the FAQ for that offer:

When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

For future reference, it takes up to 96 hours for us to receive and process any purchase information. Since your purchase was made today, it is too early for us to have Rewarded those purchases.

Hello KnicksRIP,

Since you are not a Rewards Member, you are not eligible for any Rewards offers. This is why you did not receive Rewards Credits for that purchase.

Hello Stubedoo54, My name is oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We do not work for Microsoft and do not have access to any user accounts.

That's correct, you do not receive reward points for purchasing game add-ons. You will only receive reward points for purchasing full games.

In the case of Avatar Frontiers of Pandora, the game was released on March 25, 2023. If you purchased the game before March 25, you may have received reward points. However, if you purchased the game after March 25, you will not receive reward points.

In the case of Destiny 2 Lightfall, the game will be released on August 24, 2023. If you purchase the game before August 24, you may receive reward points. However, if you purchase the game after August 24, you will not receive reward points.

If you want to make sure you receive reward points for purchasing a game, you can check the Xbox rewards page before making your purchase. The rewards page will display all games that award reward points.

Here are some tips to get reward points for purchasing games:

Buy new and popular games. New, popular games typically award more reward points than older or less popular games.

Buy games on the Xbox Store. Games purchased from the Xbox Store earn more reward points than games purchased from other stores.

Buy games with an Xbox Game Pass subscription. Games purchased with an Xbox Game Pass subscription also earn reward points.

I hope this information is helpful to you.

Merry christmas.

Sincerely,
Oskayra.

Hello Locke Kincaid,

We do not see any free to play purchases this month. Keep in mind that as stated in the FAQ that it takes up to 96 hours for us to receive and process new information:

When will I receive my Rewards Credits?



Your Rewards Credits will appear as pending within 96 hours of completion of each specific offer.

If you made your purchases recently, it is too early to see Rewards for them. Additionally, there is currently a delay in purchase information due to some maintenance on our purchase database, so this 96 hour period may be slightly extended. Apologies for
any inconvenience.